Head of CCaaS Product Management

Please note this role can be based in the UK or US (ideally East Coast)

Vonage Contact Center Mission: Our mission is to make life easier by transforming how people communicate with businesses. Build a more engaging and accessible world for businesses and their customers.

Vonage is seeking to recruit a Product Leader to manage the Vonage Contact Center (VCC) product line and own every aspect of the business goals.

What you will do:

• Shape the Contact Center product strategy and ship the roadmap
• Manage a team of product managers while owning one of the company's most important product pillars
• Understand our customer's strategic priorities, challenges, and internal roadmaps; regularly communicate insights and strategic recommendations
• Track, analyze, influence, and communicate key metrics to support ongoing business management and identify new opportunities to fill product gaps or create net new business opportunities that deliver value to Vonage users.
• Partner with cross-functional teams (Engineering, Sales, Marketing, Support, Product Marketing) to identify and implement growth opportunities
• Design and implement strategies and processes that will enable us to scale VCC
• Build and strengthen relationships with Vonage’s partners (e.g Salesforce, ISVs, etc)

What you will bring:

• 10+ years of experience in product management, or a similar at a high-growth technology company
• 5+ years of experience hiring and managing a growing team across multiple levels and skillsets
• Technical acumen, especially an ability to understand product strategy and use this understanding to define requirements for scaling products and operations.
• Experience defining and executing product strategies to build innovative product experiences
• A track record of managing high-impact products with significant internal and external dependencies
• Strong commercial and product instincts and the ability to prioritize and guide cross-functional teams through competing demands and to address complex problems
• Can handle ambiguity in a fast-moving organization and thrives on a high level of autonomy and responsibility
• Exceptionally strong communication skills, in both verbal and written form, and ability to influence stakeholders across a wide variety of functions
• Humility and leads by example, setting the right context and helping teammates do their best work