Head of CCaaS Product Management (Remote)

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Head of CCaaS Product Management

Please note this role can be based in the UK or US (ideally East Coast)

Vonage Contact Center Mission: Our mission is to make life easier by transforming how people communicate with businesses. Build a more engaging and accessible world for businesses and their customers.

Vonage is seeking to recruit a Product Leader to manage the Vonage Contact Center (VCC) product line and own every aspect of the business goals.

What you will do:

  • Shape the Contact Center product strategy and ship the roadmap
  • Manage a team of product managers while owning one of the company's most important product pillars
  • Understand our customer's strategic priorities, challenges, and internal roadmaps; regularly communicate insights and strategic recommendations
  • Track, analyze, influence, and communicate key metrics to support ongoing business management and identify new opportunities to fill product gaps or create net new business opportunities that deliver value to Vonage users.
  • Partner with cross-functional teams (Engineering, Sales, Marketing, Support, Product Marketing) to identify and implement growth opportunities
  • Design and implement strategies and processes that will enable us to scale VCC
  • Build and strengthen relationships with Vonage’s partners (e.g Salesforce, ISVs, etc)

What you will bring:

  • 10+ years of experience in product management, or a similar at a high-growth technology company
  • 5+ years of experience hiring and managing a growing team across multiple levels and skillsets
  • Technical acumen, especially an ability to understand product strategy and use this understanding to define requirements for scaling products and operations.
  • Experience defining and executing product strategies to build innovative product experiences
  • A track record of managing high-impact products with significant internal and external dependencies
  • Strong commercial and product instincts and the ability to prioritize and guide cross-functional teams through competing demands and to address complex problems
  • Can handle ambiguity in a fast-moving organization and thrives on a high level of autonomy and responsibility
  • Exceptionally strong communication skills, in both verbal and written form, and ability to influence stakeholders across a wide variety of functions
  • Humility and leads by example, setting the right context and helping teammates do their best work
More Information on Vonage
Vonage operates in the Information Technology industry. The company is located in Atlanta, GA, Holmdel, NJ, New York, NY, Scottsdale, AZ and San Francisco, CA. Vonage was founded in 2001. It has 2500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 172 open jobs at Vonage, click here.
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