Genesys Cloud Product Owner - Customer Services at Siemens (Raleigh, NC)

| Raleigh-Durham, NC
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Now's our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Genesys Cloud Technical Lead

ResponsibilitiesAs a Genesys Cloud Technical Lead - Customer Services, on this high visibility position you will be responsible for being the Subject Matter Expert for Genesys Cloud. The position is integral to the on-going technical solution deployment and technical application support of Siemens Healthineers capabilities.

Key areas:
• Demonstrates product expertise in most Genesys Cloud products
• Provides top quality service engagements for customers, serving as the technical lead, advisor and/or engineer
• Review Professional Service implementation standards
• Assesses complex project situations to make appropriate recommendations to both Genesys and the customer
• Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • Works in close concert with Project Manager in successfully delivering projects
  • Delivers technical implementation activities from Business requirements to support transition
  • Strong knowledge of configuration and implementation of Genesys PureCloud.
  • Good knowledge of Genesys Reporting/Analytics solution & Workforce Management.
  • Good knowledge on Omnichannel & Digital eServices (Email, Chat, SMS)
  • Contributing to the development of application design and coding standards and ensuring adherence across teams to said standards
  • Execution of project plan tasks associated with engagements
  • Test plan validation
  • Regular communication of project status
  • Provides onsite/remote support for customer escalations as needed
  • Identifies project-related problem areas and solves the issues in a proactive manner
  • Assists the Support group in performing service call/maintenance activities as required
  • Provide technical training to internal or external resources as needed
  • Maintains friendly and professional attitude in stressful situations
Required skills:

  • Bachelor's degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience
  • 3+ years of experience with the Genesys Cloud Platform - MUST HAVE
  • Knowledge on Amazon Web Services (AWS)
  • Development experience build apps and integration leveraging APIs, JSON, and JavaScript
  • 10+ years of related experience
  • Experience with applications leveraging APIs, JSON, and/or JavaScript
  • Excellent communication skills

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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    Organization: Siemens Healthineers

    Company: Siemens Medical Solutions USA, Inc.

    Experience Level: Experienced Professional

    Full / Part time: Full-time

    Equal Employment Opportunity Statement
    Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

    EEO is the Law
    Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

    Pay Transparency Non-Discrimination Provision
    Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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    More Information on Siemens
    Siemens operates in the Artificial Intelligence industry. The company is located in Flanders, NY, Indianapolis, IN, Grand Prarie, TX, Boulder, CO, Foster City, CA, Norwood, MA, Florham Park, NJ, Iselin, NJ, Blue Bell, PA, Malvern, PA, Mechanicsburg, PA, Reston, VA, Morrisville, NC, Raleigh, NC, Rural Hall, NC, Roebuck, SC, Alpharetta, GA, Atlanta, GA, Peachtree Corners, GA, Orlando, FL, St. Rose, LA, Houston, TX, Worthington, OH and Sacramento, CA. Siemens was founded in 2022. It has 293000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 398 open jobs at Siemens, click here.
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