Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Fraud Product Senior Group Manager within PNC's Enterprise Technology & Security organization, you will be based in PNC's footprint with a strong preference of being in Pittsburgh, PA or Cleveland, OH as certain job responsibilities may require in-person, in office activities on a regular basis.
As part of the Enterprise Fraud Organization’s leadership team, this role will lead the Enterprise Fraud Plan team. The mission of this team is to use identified fraud risk and feedback from all functions to build fraud capabilities that mitigate fraud risk, promote healthy business growth, and enable a great customer experience.
You will lead a team that is responsible for the end-to-end product management of fraud capabilities and finding solutions to fill any gaps. There is responsibility for overall outcomes from idea through delivery for today and tomorrow (via product roadmaps) in a priority centric execution model.
Core Subfunctions of this role:
- Discover: Responsible for understanding new capabilities that are needed and new capabilities that are available in the market.
- Define: Responsible for the technology ready requirements of the product such that technology can develop the required functionality. This function works with technology daily to ensure that the technology teams remain productive across all sprints and iterations operating in a Scaled Agile Framework system.
- Design: Design of the product ecosystem in which models, rules, process and data flows, and reporting will function harmoniously, accurately, and efficiently.
- Develop: Develop and deploy the product ecosystem comprising of processes and data flows used to mitigate risk and prevent fraud losses.
- Client Management: The primary fraud relationship manager with the lines of business.

Job Description

• Develops the vision and defines the strategy for the business and financial results for a product portfolio through the leadership of team(s) managing new and existing products by creating a differentiated customer experience utilizing traditional and emerging capabilities in technology, operations, and data analytics.
• Defines the overall strategy to produce a differentiated customer experience related to product development for applicable business segments and product groups and helps ensure product offerings meet their profitability and customer goals. Understands and leverages how different products interact across the product suite.
• Participates in the marketplace to influence product and customer experience trends. Maintains network of counterparts and third parties within the industry. Sponsors potential product development projects for feasibility and value and recognizes, anticipates and resolves complex operational and process problems that arise. Presents initiatives and policy changes to gain executive management buy-in. Manages progress to ensure initiatives are completed on time and within budget and meet strategic goals.
• Serves as final point of escalation and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners. Leads activities with external stakeholders and clients throughout the product lifecycle. Owns business response to audit regulatory findings, and remediating MRAs.
• Manages, motivates and develops the performance of multiple product lines and managers of the Product Development Management team and key contributors. Develops applicable succession plans.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Collaborating – Knowledge and ability to promote a culture of information sharing and working together to solve business problems and meet business goals.

Competitive Environment – Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Emerging Technologies – Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.

Innovation – Develops new ideas and initiatives that improve the performance of the organization.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Product Development Strategy – Knowledge of and the ability to design and implement a product development strategy within the organization.

Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.

Work Experience

Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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