JPMorgan Chase
San Francisco, CA

Executive Director- Sr Product Director -Marketplace - Commercial Real Estate Digital - (San Francisco, CA)

| San Francisco, CA
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Job Description Senior Product Manager, Marketplace - Digital Commercial Real Estate (CRE) - Commercial Bank
JP Morgan Chase
Location: Palo Alto, CA; Remote U.S. Locations
J.P. Morgan Chase is embarking on a mission to develop the next generation SaaS, Mobile App and Platform-as-a-service that transform the lives of renters, landlord and investors of multifamily housing in the U.S. commercial real estate industry. With our launch of Story by JPMC (our online community and property management solution), we are looking for a dynamic and passionate Product Manager to join our Ecosystem Platform & Co-Innovation Lab (EPIC Lab) to help us define and deliver our Story marketplace.
You will have the tremendous opportunity to create the best-in-class marketplace experience that drive growth while fostering a trusted & collaborative engagements among renters, landlords and investors with 3rd party solution providers to enable digital affordable housing and next-generation digital lifestyle living.
If you are a hands-on product manager who operates with low-ego and high agency and is interested in driving the next evolution of digital commercial real estate together - we would love to hear from you.
You'll Make an Impact by
  • You think like an owner with student-always attitude. You're not afraid of responsibility and can make decisions quickly with data
  • You're interested in the challenge of building a two sided marketplace.
  • You love product and building things that solve genuine problems.
  • You can work cross-functionally with various teams (i.e. Design, Engineering, Product, Legal, Compliance) to execute and iterate, including project managing cross-function products
  • You're a natural leader and has the EQ to lead without defined authority if needed. You love bringing people together and can rally a team around a common mission.

What you will do
  • Conducting industry and competitive analysis to understand the emerging trends in U.S. commercial real estate to identify new product partnership opportunities for Story marketplace
  • Create and maintain the marketplace vision, product plan and roadmap to seed and scale its operations with accountability for success from design through delivery
  • Identify strategic, high-value marketplace tooling and optimization opportunities through user research, analysis, and competitive insights to accelerate growth
  • Create product requirements, user stories, opportunity assessments, feature prioritization and business case justification
  • Manage all projects from user need state identification, kickoff, MVP and KPI definition, design, development, and launch
  • Define, analyze and track customer and product data for business impact, success metrics, adoption, seller engagement. Turn insights into actionable initiatives
  • Partner with other Product Managers, UX Designers, Engineers, Data scientist and Operations to deliver a best-in-class marketplace for multi-family real estate management.
  • Communicate with product marketing, support and sales enablement teams on go to market strategies to drive successful rollout and adoption of new products and solutions.
  • Relay value proposition and conduct product demonstrations at variety of company, industry and high stakes customer meetings and events

What you will have:
  • You have a diverse skill set. You can create frameworks and think analytically, as well as work alongside creatives and think outside the box.
  • You have 3+ years of direct experience with lean third-party SaaS marketplace, eCommerce, or consumer-facing environment, ideally including leading teams responsible for seller and/or internal tools
  • You have engineering literacy, knows how to take take a product from idea to implementation.
  • You have exceptional understanding of UX design principles, responsive web and mobile experiences, information architecture, and Agile methodology
  • You have strong understanding of cloud software development, scrum agile development methodology, and use of common project management tools (e.g. Confluence/JIRA)
  • You think and act with a growth mindset, and can rationalize new ideas and measure their success through metrics and KPIs, and various quantitative and qualitative ways to unearth product opportunities, validate ideas quickly, with working knowledge of SQL
  • You have strong written and verbal communication and presentation skills; comfortable presenting to leadership, business partners and engineering alike
  • You have experience driving results with remote teams digitally across multiple timezones

You'll sweep us off our feet if...
  • You have experience with API's, Knowledge of HTML, CSS, Javascript, SQL
  • You have experience selling products online and/or growing a brand or selling account
  • You have strengths in data analysis, research or business intelligence
  • You have experience driving incremental lifetime value for do it yourself (DIY) customers through best in class UX from enrollment and onboarding to the successful completion of customer goals and achieving their "Aha!" moment
  • You have am understanding of common privacy and compliance laws and their application within a marketplace driven environment (CCPA, GDPR, etc.)
  • You have strong understanding of marketplace dynamics and the economic relationships between demand, supply and consumers
  • You can operates effectively and independently, even in areas of uncertainty and ambiguity
  • You have demonstratable track record of growth mindset

The final position title and grade will be discussed at the time of offer. It may be different than what is listed based on candidate experience level.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
The Commercial Real Estate (CRE) group is the nation's leading multifamily lender, leveraging its industry knowledge to offer best-in-class and cost-effective financing solutions across all major real estate asset classes with speed, ease and certainty of execution. Teams work with national and regional clients across the sector, including developers, investors, owners, operating companies, investment funds, real estate investment trusts and non-profits.
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What are JPMorgan Chase Perks + Benefits

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An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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