JPMorgan Chase
Hybrid

Executive Director - Digital Product Manager - Loyalty Customer Experience

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Job Description The successful candidate will have demonstrated ability to lead and partner with cross-functional teams of business stakeholders, strategists, designers, and engineers to envision the future and create actionable plans to deliver it, undeterred by constraints and challenging timelines. This position is perfect for someone who is motivated by identifying and solving customer needs, is analytical and seeks data to prioritize and evaluate outcomes, and diplomatically influences in all directions to do the right thing. Those with natural curiosity about emerging business models and technologies will find the role and organization fulfilling. A passion for building and leading a diverse, high performing team is a must.
Responsibilities:

  • Collaborate with stakeholders and SMEs to define vision and develop strategy.
  • Gather and refine requirements to drive value in accordance with customer and business stakeholder priorities.
  • Establish experience OKRs and develop analytic framework to track and optimize performance.
  • Develop phased delivery and go-to-market plan in partnership with platform, digital channels, and operations teams.
  • Lead work streams with partners (strategy, product, design, technology, finance, controls, ops, marketing) on prioritization of delivery and innovation roadmaps.
  • Maintain deep knowledge of user experience insights and journeys, and use competitive analysis to anticipate trends and absorb best practices to continuously refine backlog.
  • Develop key relationships and manage communications with stakeholders, including senior executives
  • Provide mentorship and coaching to motivate and develop a high performing team in which diversity and inclusion are valued and lived.


Qualifications:

  • 5+ years of digital product or project management experience
  • Proven track record of managing development of end-to-end, multi-channel digital experiences
  • Experience with agile product development techniques and practices
  • Structured thinker with ability to analyze opportunities, recommend solutions, and communicate effectively
  • Strong executive presence, comfortable interacting with and presenting to all levels of management
  • Strong influencing and partnership/collaboration skills to motivate cross-functional teams
  • Demonstrated ability to create momentum among diverse teams, managing delivery timelines with composure under pressure
  • Positive team-oriented attitude suitable to aligning established and new business practices
  • Bachelor's degree required, MBA preferred


About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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