Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Charlotte, NC

Enterprise Voice Product Development Manager Spectrum Enterprise

| Charlotte, NC
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At a glance:
  • Are you a talented leader skilled at managing the full development lifecycle for new and innovative products?
  • Can you commit to a technical position guiding a team to complete product development for internal and external clients?
  • Do you desire competitive compensation with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Enterprise Voice Product Development Manager, you are responsible for gathering and defining the infrastructure and operational process-related requirements for Spectrum Enterprise Voice products. You support product feature enhancements, the implementation of product updates to deployed products and lifecycle maintenance activities for the entire Voice portfolio. You have an in-depth understanding of Enterprise Voice product offerings and the supporting network and systems platforms, including Salesforce, CPQ, CSG, ICOMS, Siebel CRM, Oracle OSM/BRM, CTS Nokia and other related systems and platforms. You maximize department success by creating a lasting partnership with other teams and providing detailed communications with business and technical stakeholders.
Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Engage cross-functionally with IT, Engineering, Operations and external vendors to define the technical and functional requirements required to support product infrastructure, maintenance and feature enhancement initiatives.
  • Interface with operations, engineering and IT to assure that systems architecture and implementation satisfy the short and long-term vision of product features and service delivery capabilities.
  • Contribute to the development, review, and maintenance of product functional specifications to ensure accuracy.
  • Assist in the certification of new and replacement equipment associated with Enterprise Voice product offerings.
  • Provide feedback to Product Management and Development teams on the capabilities of network and operational systems and tools to support product requirements.
  • Support Product Maintenance and incremental product enhancements to improve the client experience.
  • Guide projects by providing requirements for voice infrastructure network and systems development initiatives.

Required keys for success:
  • Six or more years of experience in telecommunications, software and online services
  • Six or more years of experience in product development or management in a specific supported product line
  • Eagerness to learn from a new environment and make an impact quickly
  • History of working with cross-functional teams to achieve business goals while managing and fostering change
  • Solid planning, prioritization and organizational skills with the ability to listen to multiple viewpoints and synthesize them against established goals
  • Track record of managing multiple projects while making decisions and resolving issues working under pressure
  • Repeated success showing sound judgment and initiative to accomplish job duties
  • Expert in analyzing and interpreting data and synthesizing recommendations
  • Business acumen and sense of urgency to achieve business results
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Effective written and spoken English communication skills with all levels of an organization

How you will stand out from the crowd:
  • In-depth understanding of Spectrum Enterprise Voice product offerings and the supporting network and platforms.

Your education:
  • Bachelor's degree in a related field or an equivalent combination of education, training and experience (required).
MPD345 289603-3 289603BR
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Technology we use

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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