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Bank of America
Charlotte, NC

Enterprise Email Product Owner (Charlotte, NC)

| Charlotte, NC
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Job Description:
This Product Manager will be responsible for product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products. The key responsibilities will include: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, supply chain, marketing, operations and support to ensure financial and customer satisfaction goals are met. This individual must also ensure that critical interactions are maintained with key vendors who are aligned to meet project goals; maintaining relationships with internal vendor management teams to ensure satisfactory contract negotiations. This Product Manager's job also includes ensuring that the product and communication efforts support the company's overall strategy and goals, including, ensuring smooth execution for critical initiatives, ensuring customer experience is maximized and time to market goals are met. This person will be responsible for multiple technology products and projects within the email ecosystem of services, impacting all business units across a large financial services enterprise.
This Product Manager is expected to:
1. Define the product strategy and roadmap
2. Understand and represent the needs and requirements of a wide variety of customers
3. Deliver requirements documents with prioritized features and corresponding justification
4. Drive new product enhancements/updates through the development process lifecycle
5. Ensure service adoption forecasts are met
6. Perform product demos and orchestrate training for customers
7. Understand all aspects of the costs and financial levers that impact the product. Provide input to the overall portfolio budget
8. Work with external third parties as required
9. Work with an extensive array of internal key stakeholders to ensure activities are completed
10. Develop and manage the core positioning and messaging for the product across various marketing media and campaigns
11. Deliver monthly metrics including volumes, savings, and expenses with forecasts
12. Run beta and POC programs with early-stage products and samples
13. Be an expert with respect to alterative / competing products
14. Deliver well organized and impactful presentations to all levels in the organization
Required Skills:
  • Strong understanding of product management discipline, including new product development, testing and deployment.
  • Prior experience in a high-volume production environment.
  • Knowledge of unstructured data challenges as well as collaboration and productivity product familiarity.
  • A knowledge of the Microsoft 365 and its components is a plus.
  • Exceptional executive presentation and communication skills.
  • Excellent at managing multiple tasks, projects and crises at the same time.
  • Excellent influencing and problem resolution skills.
  • Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding.
  • Must have strong leadership and networking skills which enable you to work with peers and various levels of management.

Technology Skills
  • Experience with Microsoft products and collaboration services and tools.
  • Experience with technology deployment processes.

Experience Requirements
  • Information Technology professional with 10+ years' experience.
  • Experience working in a highly regulated financial institution preferred.
  • 7+ years of experience in Product Management.
  • Demonstrated success defining and launching products.
  • Excellent written and verbal communication skills.
  • Product Management Certification (preferred).
  • Technical background.
  • Excellent teamwork skills.
  • Proven ability to influence cross-functional teams without formal authority.
  • 6 sigma knowledge and achievement a plus.
  • ITSM experience.

1st shift (United States of America)
Hours Per Week:
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What are Bank of America Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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