eCommerce Product Manager at Zoom Video Communications

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Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom Video Communications is hiring an eCommerce Product Manager to drive eCommerce solutions for zoom.us, including but not limited to merchandising and defining the checkout experience for enterprise and developer products.
About the Team
The eCommerce team is responsible for supporting and optimizing online checkout, supporting new product introductions, and increasing online revenue overall. You will report directly to the eCommerce Manager within Zoom's Online Business Unit. The team is a blend of program management, UX designers, and product supported by legal, FP&A, data science, and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases.
About the Role
As an eCommerce Product Manager (PM) you'll help achieve the Roadmap for eCommerce across mobile and desktop devices for new products launched at the enterprise and developer level. It's important to have a background acting as a product owner and defining the eCommerce experience for users, this includes pricing & merchandising, checkout and/or lead generation, and managing of your purchased plans through the billing portal, including upsell opportunities and churn mitigation. You'll establish business requirements and an eCommerce strategy for these new product launches, and build great experiences for users.
You'll work in a cross-functional team, with the eCommerce Manager and the broader marketing, legal, engineering, procurement, product, revenue, and leadership teams to create a seamless and scalable Enterprise eCommerce experience that creates company growth. You will work cross-functionality to understand how platforms need to evolve to enhance product offerings, promotion, and salesforce integration capabilities. Additionally, as the Product Owner and Program Manager, you'll work with the product team to develop an aligned strategy. This is a visible role, with a unique cross-functional scope.
  • Recommend and implement strategies to improve upsell, upgrade and lead generation opportunities for Enterprise and Developer customers.
  • Develop eCommerce UX and logic for these customers that meet company KPIs and enhances the experience
  • Establish requirements, communicate changes, answer questions, assessing change impact and import additional information, including logging activity with Salesforce
  • Work with product supporting all new product launches and defining the Online experience for these users.
  • Anticipate the impact of change and create an environment where change can be initiated with minimal negative impact.
  • Help people to understand how proposed changes will affect them and the organization.
  • Ensure a competitive Enterprise experience in all global markets
  • Oversee the completion of simultaneous complex projects that involve many systems (ie. Stripe, Cybersource, Zuora, Salesforce)
  • Understand new product offerings and business priorities, then contribute creative solutions to test and optimize from a UX perspective
  • Experience in eCommerce best practices and stay up-to-date on new trends

About You
  • Four-year related degree and 4+ years eCommerce experience
  • Expert at championing the customer experience in an eCommerce realm and working as a liaison between business stakeholders and engineering
  • Extensive experience with defining user experience and documenting the logic based on that experience
  • Experience creating customer-centric flows that meet KPIs and refining to meet goals
  • Understand scrum methodology - design, business and web development requirements
  • Experience in high tech, SaaS, Agile methodology

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
Explore Zoom:
  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on Instagram
  • View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
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    • C++Languages
    • JavaLanguages
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    • SalesforceCRM
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The United We Tech Series: The Zoom Episode
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An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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