Gopuff is the go-to solution for customers’ immediate everyday needs, from convenience items and home products to over-the-counter medications, and food and drinks. As the fastest-growing, most affordable delivery service in the market, Gopuff is open 24/7 in most areas and late night everywhere else, to bring customers what they need, when they need it most. We’re on a mission to shape the future of commerce by offering a unique combination of speed, selection, and a superior customer experience.

The Director of Product Research will be a proven leader in the research and data science spheres responsible for hiring and developing a team of strong researchers that will work across the product analytics teams. Their work will inform growth and product teams by providing meta analyses of experiments and research originating from the product and growth analytics teams. This team will also be responsible for communication and dissemination of key learnings and will represent the voice of the GP customer inside the product organization.

Responsibilities

• Partner with senior leadership across Product, Marketing, and GMS to deliver data-driven insights and recommendations
• Establish and implement cross-functional research programs and operations models with the explicit goal of informing leadership decisions
• Conduct deep research and interpret key topics (e.g. drivers of purchase decisions, basket analysis, long term experiments) to define, measure, and increase user value
• Compile and reconcile data from Growth, Loyalty, and Shopping teams to develop, implement, and own conversion funnel (visits to orders)
• Oversee a team of highly skilled technical researches and provide general thought leadership for Product Org (e.g., host and run sharing and learning sessions for PMs)

Qualifications

• 10+ years of working in quantitative research
• PhD in a quantitative discipline preferred
• 5+ years of managing and developing early to mid-career technical researchers

The only predictable thing about life is that it’s wildly unpredictable. That’s where we come in. 

When life does what it does best, customers turn to Gopuff to deliver their everyday essentials, and to get through their day & night, work day and weekend. 

We’re assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)

Like what you’re hearing? Welcome to Gopuff.

The Gopuff Fam is committed to an inclusive workplace that does not discriminate on the basis of race, ethnicity, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic or status. We believe in diversity and encourage any qualified individual to apply. We are an EEO Employer.