Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role

Reporting to the Vice President of Strategic Product and Platform Operations, the person in this role will be part of a team that supports the Chief Product and Engineering Officer in driving strategy and operational excellence within our Product, Design, and Technology organization as well as strong alignment with the ServiceNow Go to Market organizations. 

In this role you will work on highly complex opportunities and help the executive team to organize, prioritize and execute their strategic agenda. The visibility and exposure of this role is rare, and the candidate will develop a deep strategic understanding of the ServiceNow business and its full product suite. This role is highly collaborative and cross-functional, providing an opportunity for the right candidate to establish strong relationships with a broad set of leaders across ServiceNow.

Preferred candidates will have not only several years of top-tier management consulting experience, but also considerable strategy or operating experience within Enterprise Software.

What you get to do in this role:

· Work on critical cross-product strategy and operational improvement initiatives for the Chief Product and Engineering Officer. Work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive actionable recommendations / results through a rigorous, data-driven process. Example projects include identifying opportunities for improving customer deployment of ServiceNow product suites or partnering with the pricing team on cross-product SKU and pricing recommendations

· Partner with the sales, marketing, customer success and expert services teams to identify and execute on opportunities for greater alignment, coordination and synergies 

· Be part of shaping Product and Platform’s strategic priorities by helping to lead 3 year and 1 year strategy and budget planning rhythms

·Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution

Qualifications

In order to be successful in this role, we need someone who has:

·10+ years of work experience (or 3+ years post-MBA or equivalent higher-degree), preferably in management consulting, tech strategy/ops function or similar. Preferred candidates will have a combination of consulting and operating experience 

·Experience working on large strategic initiatives from framing the problem, conducting research / analysis, building business and operational plans to driving execution through to success

·Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions

·Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions

·Sharp business judgment, ability to see "big picture" and to prioritize

·Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

· High energy, strong work ethic, disciplined execution skills

·Expertise in the enterprise software/ SaaS industry a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.