Director, Product Owner- Collections Strategy at Discover (Louisville, KY or Remote)
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
Discover Financial Services is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts and certificates of deposit through its direct banking business. It operates the Discover Global Network comprised of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in 190 countries and territories.
Discover’s vision is to be the leading direct bank and payments partner and its mission is to help people spend smarter, manage debt better and save more so they achieve a brighter financial future.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
The Director, Product Owner- Collections leads a cross-functional team in a product-based design to deliver all business related initiatives including monthly installs and new innovations across Collections, Recovery and Monetary Transfers. The incumbent is responsible for developing vision and road map for the product family and delivering the strategy to derive insights and drive customer engagement on audiences across all collections channels (Omni-channel) and across all offers. They will also partner with data science teams to enable quick deployment of modeled segments. This will also include managing and maintaining the existing state – helping transform the existing operational model that is heavily initiative focused to a product centric design that can scale with the business teams goals.
Preference for material experience in scaling products via agile methodologies.
Responsible for working with the other directors to redesign the Collections Value Stream from a functional organizational to a products based organization
Build and manage a team of product managers and product teams developing the necessary applications and integrations needed to support the customer and improve engagement and payment conversion.
Leverages trust with peers and partners across multiple functions to ensure continued product development with minimal issues.
Maintain and drive the roadmap as well as the strategy to convert to a more unified, product strategy from point solutions.
At a minimum, here’s what we need from you:
Bachelor's Degree Marketing, Business, Economics or related field
8+ years of relevant financial services or similar experience
4+ years of people leadership experience
Experience with JIRA and agile development practices
Experience building and transforming teams
If we had our say, we’d also look for:
Experience leading cross-functional teams driving inclusion of diverse perspectives to arrive at the optimal solution
Familiarity with Data Platform technologies (Snowflake/Redshift/AWS/etc.) and diverse Engagement Channels (Email, Push, Auto-dialer, Direct Mail, Web, SMS, Social, Display, SEO, etc.)
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.