Highspot
Highspot increases the performance of your sales teams.
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Remote

Director of Product Operations - Remote

+1 more | Remote
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About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About The Role
Highspot is hiring a Director of Product Operations, reporting to the VP of Product. This highly visible role provides an opportunity to make an impact on the growth of a well-funded and rapidly growing company. This role will be a core contributor to the success of the Product, Process, and People within the Product Management team.

You will drive success in Product by seeing the big picture and being a champion for the customer and business outcomes. You will drive alignment and accountability such that teams deliver tremendous value leveraging customer data and insight across the company. 

You will drive success in Process with effective common tools and best practices to increase the odds of success and reduce administrative overhead on the Product teams. You will collaborate with the rest of the Product organization to ensure a cadence of communication across Product, Engineering, Design, and all disciplines so that planning, progress, results, and feedback are customer-focused, data-driven, transparent, and consistent.

You will drive success in People by keeping a pulse on the health and satisfaction of the Product Management organization using feedback sessions, and tools to measure team satisfaction and look to invest in their growth and development.

What You’ll Do

  • You will develop an in-depth understanding of the sales cycle and how Highspot develops products
  • You will partner with the VP of Product to explore nascent high-impact opportunities and help shape and execute the strategic vision by partnering with fellow Product leaders. 
  • You will manage Product Management processes including intake, setting priorities, and work collaboratively to get better cross-functional alignment, including with Engineering, Design, QA, TPM, Go-To-Market teams, Services, and other stakeholders. 
  • You will manage the cadence of communications including sync and weekly/monthly/quarterly meetings to drive alignment, input, and understanding across Product Management teams, senior management, and stakeholders.
  • Your team will own the operational management and analysis of user feedback to measure user insights so quantitative and qualitative learnings are easily accessible across Product teams
  • You will provide motivational leadership and collect and analyze feedback from within and outside the Product organization to ensure the health and growth of the members of the Product Management organization
  • You will also partner to develop and execute on Learning and Development opportunities specific to growing the Product Management discipline.
  • You will partner with the VP of Product to plan and manage the budget and financial spending of the Product Management team. 
  • You will lead, build, and develop a high-performing Product operations team that delivers at a high standard and earns the trust of its stakeholders.

Your Background

  • This is a senior-level position. You have been building software products in large organizations for some time and have 10+ years of experience shipping products in an agile / scrum/kanban environment. 
  • You are a strategic thinker, able to see the big picture but also able to dive into the tactical details of a variety of technical projects
  • You are experienced in leading and influencing teams cross-functionally, particularly with Engineering, Design, QA, TPM but also with Legal, Marketing, Sales, and Customer Service
  • You are a customer champion, always the person in the room asking how something impacts the customer or what customer problem is being solved 
  • You are data-driven and experienced with quantitative analytics and qualitative user research
  • You are comfortable with ambiguity and can quickly adapt to changes
  • You have fostered teams and have a passion for mentoring and growing people.

This position is available either in-office or remote, as applicable, at the following locations:

  • Arizona - Remote 
  • Arkansas - Remote
  • California - Remote 
  • Connecticut - Remote 
  • Florida - Remote 
  • Georgia - Remote 
  • Idaho - Remote 
  • Illinois - Remote 
  • Maryland - Remote 
  • Massachusetts - Remote 
  • Michigan - Remote
  • Minnesota - Remote 
  • Missouri - Remote 
  • Montana - Remote 
  • Nevada - Remote
  • New Hampshire - Remote
  • New Jersey - Remote 
  • New York - Remote 
  • North Carolina - Remote 
  • Ohio - Remote 
  • Oregon - Remote 
  • Pennsylvania - Remote 
  • Tennessee - Remote
  • Texas - Remote 
  • Utah - Remote 
  • Virginia - Remote 
  • Washington - Remote 
  • Washington - Seattle
  • Washington, D.C.
  • Wisconsin - Remote
  • #BI-Remote

Benefits
Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave 
Flexible work and vacation schedules
Discounted ClassPass membership
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!

Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ClojureLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby SinatraFrameworks
    • React.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • XDDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • AirtableManagement
    • WordpressCMS
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen
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What are Highspot Perks + Benefits

Highspot Benefits Overview

At Highspot, our people are at the core of everything we do, so we’ve designed a comprehensive benefit plan that includes perks that foster our people-first culture. These include medical, dental, vision and even pet insurance for your furry friends, plus much more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Highspot's Employee Circles are organically grown groups of Highspot employees that meet to advance a cause. Circle causes can range from elevating women in tech to volunteerism & philanthropy.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Highspot will offer voluntary pet insurance with Nationwide, where you can insure your dog, cat, avian or exotic pets with this benefit.
Wellness Programs
Discounts for ClassPass Membership that includes everything from workout classes to massage.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program

An Insider's view of Highspot

How would you describe the company’s work-life balance?

There are times where we work the longer days. With that said, Highspot has created an environment of incredibly supportive people and culture that makes sure you care for yourself and family above all. We get a recharge Friday every month, we close our offices for the last week of the year for the Holiday season and we get unlimited PTO!

Mounir

Solution Architect

How do you collaborate with other teams in the company?

It is a very supportive, collaborative environment that really pushes me and everyone on the team to do their best work. When we aren't engaged in white board sessions, we bond over frequent coffee and macaron outings. I feel inspired every day when I come to the office.

Kelly

Senior Visual Designer

What does career growth look like on your team?

The opportunities for career growth was one of the reasons I joined Highspot. On the Services Team you can move all the way up to a Principal Services Executive or a Solution Architect role for those with deep product knowledge and interest. Alternatively, Highspot does a great job of supporting employees on their Managerial journey as well.

Malaika

Services Executive

What is your vision for the company?

Our mission is to transform the way millions of people work by building beautifully designed software with a spark of magic. From Highspot’s beginning, we have focused on building a team of people who collaborate across boundaries and an environment where people are free to bring their full selves to the office every day.

Robert

CEO and Co-Founder

How would you describe the company’s work-life balance?

One of my favorite things about working at Highspot is that we work hard, but have fun doing it. Personally, it's easy to be creative around such great energy. It's been an incredible experience watching us grow and create new career possibilities with people who help bring out the best in each other.

Marissa

Senior Content Marketing Strategist

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