Toast
We empower the restaurant community to delight guests, do what they love, and thrive.

Director of Product Management

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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about helping our customers grow their business and providing a best in class user experience. We strive to bring the best products to our users. 

We are looking for a passionate and proven leader to grow, mentor, and inspire a team of product managers, engineers and designers.

Reporting to the VP of Product, this role is a critical part of the product leadership team and will be instrumental in defining & delivering the next generation of Toast’s platform features. 

You will  spearhead initiatives with other Toast teams across Product, Engineering, Marketing, Sales, Account Management and Customer Support.  You will interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

About this roll* (Responsibilities):

  • Collaborate with Sales & Marketing to determine next generation of product investment and Go To Market Strategy for restaurants and their guests 
  • Deeply analyze our restaurant segmentation funnel and voice of customer feedback to identify trends and define future product strategy & roadmap
  • Create & present business cases and business models for new  product investments, and measure/quantify success of product launches
  • Work with Product Leadership and product teams to define and integrate best practices and processes, improve the product operating system, and  enhance product manager productivity 
  • Manage and/or mentor a team of product managers  focused on growing our Core Software  business
  • Meet regularly with customers and prospects to present product vision & roadmap
  • Recruit, nurture and retain best-in-class talent
  • Work directly with internal teams  to iterate on product requirements & design  feedback 
  • Lead by example. At times, working alongside the team in defining requirements, workflows, interaction, user journeys, process/screen flows, and wireframes

Do you have the right ingredients*? (Requirements):

  • 6+ years of relevant work experience in product management
  • Track record of success (and enjoyment) in building and leading high performing teams
  • A strong passion for managing and mentoring product managers & analysts
  • Deep understanding of agile product methodologies and best practices
  • Understanding of B2B and B2C dynamics
  • Experience building B2B apps at scale 
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • Knowledge of restaurant and hospitality industry is a plus

*Bread puns encouraged but not required

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

At Toast, we're focused on empowering the entire person. We know that wellness looks a little different for everyone, which is why we offer an array of benefits outside of the traditional offerings, including mental health programs, financial wellness resources, care giver benefits, and so much more. By providing our employees with plentiful resources and benefits, we're setting them up to thrive.

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