Director of Product Management
đOur Culture
Our number one goal at Quantum Metric is happy people, healthy and diverse culture. Weâre passionate about empowering people to develop their passions, as well as ensuring that everyone feels supported along the way with training and development programs designed to accelerate your career. As a remote-first company, we stay connected through our numerous committees and resource groups, including the Womanâs Resource Group, Parentâs ERG, and our DEI committee, to name a few. By joining Quantum Metric, you will have the opportunity to accelerate the trajectory of your career in the highly competitive enterprise SaaS space. In 2021, 26% of employees received an internal promotion.Â
By joining our team, youâll help some of the worldâs most recognized brands deliver cutting-edge digital experiences that empower employees to truly empathize with their customers.
Here at Quantum, we value all types of experience and education. We donât expect you to meet every qualification for this position, and encourage you to apply if you have knowledge in most areas. Our door is open to everyone, and we canât wait to add your unique identity to the team!
đ About the Role
The Director of Product Management will own product discovery and planning activities within their domain portfolio, and will directly lead Product Managers aligned to that domain. This individual will collaborate heavily with other leaders from Product Design, Research, Customer Experience Engineering and Platform Engineering in order to solve customer problems in ways that advance Quantum Metricâs business.
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Our Product teams must be scrappy, focused and highly iterative in order to meet the lofty goals of our company within a highly competitive space. Their leader should be someone who impresses upon them the need to focus on whatâs most important to the customer and to let the rest wait until another time. Our Product Managers, Designers and Researchers should be encouraged to set aggressive goals and deadlines for themselves, just as our Engineers will do when it comes time to execute the plans that the Product team generates.
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This individual will also collaborate with members of executive management and peers within the Product organization to formulate a long-term product strategy that will move us closer to our vision for our products and for the company as a whole. With executive buy-in on that strategy in
hand, the Director of Product Management will be responsible for launching planning activities to ensure that the intents of these future strategic initiatives are met.
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đ Who You Are
You are a business-minded problem solver. You understand the importance of connecting company goals and strategy with customer problems and jobs to be done. You know that the business only continues to succeed if our customers do, and vice versa. When it comes to discovery and planning, getting ahead is your top priority. You seek to deliver well-formulated project plans, with clear vision, strategic intent, customer validation, measurable outcomes and proven viability before those plans are in the company spotlight for execution. You are metrics- and data-driven. Youâre in your comfort zone identifying the data you need to support or refute assumptions, provide direction and key decisions, and measure success throughout the product lifecycle.
You are also highly technical. In a business like ours, inability to understand the big picture - where our data comes from, how it moves around and how that turns into solutions for the customer - can lead to a disconnect between plans and reality. You are a vocal leader who seeks clarity for the teams under your leadership. You naturally detect confusion, disconnects, delays and hesitation and you don't let a moment pass before addressing them, in order to keep the team moving forward. When given a task or a decision to make, you know that time is of the essence, so you charge towards completion of that responsibility as quickly as possible. You know that communication is core to creating shared understanding and alignment. You frame your goals and objectives for initiatives in a way thatâs easy to comprehend, makes the value for customers readily apparent, and provides sound reasoning for the decisions youâre making.Â
đ§ Responsibilities
- Collaborate with executive and Product leadership to form a cohesive, forward-looking product strategy to achieve our corporate vision within your domain
- Align teams and outcomes around our product strategy and company goals, with a focus on executing against our shared strategy and roadmap.Â
- Ensure that our customers are at the center of what we do and work closely and continuously with customers to understand their needs and opportunities
- Along with Engineering and Design leadership, manage Product Delivery and execution in order to maintain the teamâs progress towards market release.
- Coordinate GTM activities with Product Operations, Product Marketing and other leaders from Sales and Customer Success.
- Generate success criteria and KPIs for each strategic initiative and measure in production.
- Provide the framework for prioritizing opportunities and milestones, evaluating trade-offs, and learning from successes and failures.
- Hire, coach, and inspire a high-performing and inclusive team, and give them the support they need to thrive.
- Evangelize the Product teamâs accomplishments, both internally and publicly.
- Maintain and improve our culture, to attract and retain world-class talent.
- Drive prioritization decisions transparently across a wide range of customers and stakeholders
đĄ Requirements
- 10+ years of experience in Product Management or related disciplines.
- Previous experience in first-line people management and working with Product Managers to improve on their craft and results
- Proven ability to repeatedly turn customer needs and opportunities into meaningful customer- and business outcomes across your teams
- Success in leveraging key signals and metrics to reach KPI goals and continually improving on them
- Repeated success in creating features and products that delight customers and drive business outcomes, from concept to completion and the iterations beyond
- Cross-product portfolio management and strategy development experience preferred.
- Close collaboration with Product Operations and Product Marketing roles
- Youâre a self-starter who demonstrates courage and creativity in solving problems
- You exhibit passion, persistence and integrity in all that you do.
- Domain experience in retail/e-commerce, telecom & media, Financial Services and Insurance, or Travel & Hospitality preferred
- Compensation: $180,000-205,000
đ Perks and Benefits
This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTDÂ
Healthy Rewards â Discount Programs
401k and Options / EquityÂ
12 company holidays
Unlimited PTO
Summer Splash! Every other Friday off during summer
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer generous perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunitiesÂ
Rewards and recognitions programsÂ
Robust onboarding and training program
One-time stipend for work at home employees
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral ProgramÂ
Lead Referral Program
MacBook Pro and awesome swag delivered to your door
Supportive and collaborative cultureÂ
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
About Quantum Metric
As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, using quantified empathy to align business and technical teams to effectively prioritize customers needs based on business impact.Â
Today, Quantum Metric captures insights from 20 percent of the worldâs internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 97%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been recognized as an excellent place to work by the Inc 5000 and the Deloitte 500.
If your background matches the above role and youâre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.Â
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
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