Join our mission

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

Come join a team working to transform our business for the future with our live expert services which is transforming a multi-billion dollar industry. We are evolving to deliver personalized experiences on a trusted, open platform and help create indispensable connections across Intuit's Live offerings.

We believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.

As a Director of Product Management you will be responsible for driving innovations and accelerating capabilities that enable and unify end-to-end experiences for our live experts including our skilled workforce, product support experts, managers, and more. This leader will focus on championing four core pillars of the CRM platform: practice workspace, client & work management, AI/ML led expert augmentation, and customer success product experience. The role will oversee an experienced product management team that defines and executes on a product vision that takes our intelligent platform and Intuit Expert Portal to the next level. This leader will have a track record in creating innovative solutions for complex situations, developing a customer-driven product vision, and driving execution plans within a highly matrixed organization. The Director of Product Management, Practice Management Experiences reports to the Vice President and Head of Product Management.

What you'll bring

• 10+ years of progressive product management leadership experience
• 5+ years of experience managing product management teams in a software platform, web and data applications and services
• A proven track record of delivering on complex initiatives working across multiple teams and stakeholders, including facilitating alignment with roadmaps and teams
• Excellent analytical and problem solving skills and a track record of driving business value through effective product stewardship and data-driven decision-making
• Impeccable customer experience instincts with a thirst for customer insights and the mental agility to drive experimentation and learning
• Strong communication and collaboration skills - experience communicating product strategies and tradeoffs to diverse audiences, including the executive level
• Proven track record developing and executing complex product strategy at scale, solving problems across organizational boundaries to deliver awesome user experiences and game changing solutions
• Experience building and adapting product teams in a dynamic environment - strong hiring, coaching and development of entry-level through senior product leaders
• Passion for creating an inclusive team environment, facilitating honest and respectful dialogue in a strong outcome driven environment
• Experience with two-sided networks highly desired

We believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.

How you will lead

• Lead the definition of an inspiring vision and strategy for the Practice Management experiences team, to create a platform of choice where experts can thrive and do the best work of their lives
• Directly manage, develop, and grow a team of strong, passionate product leaders, championing our values of customer obsession and belonging in a high-performing environment
• Partner with the business units, product development and design across Intuit to define the strategy, priorities, and share progress on the delivery and business impact of the platform
• Facilitate collaboration with cross-functional teams - architecture, design, product development, program management, segment product management, analytics, and operations teams - to deliver scalable platform capabilities
• Foster a culture of learning, applying data analysis, developing voice of the customer / expert insights, and using experimentation to guide our teams
• Instill strong measurement and quantitative understanding of customer / expert experience (instrumentation) - opportunities, benefits achieved, customer pain points
• Champion delivery and adoption of the Intuit Expert platform in a standard and consistent manner across Intuit offerings