Director, Product Management - Subscription & Payments Platform

| Remote
As Director of Product for Subscription & Payments Platform, you will play a key strategic and tactical product leadership role in growing Skillshare’s payments platform globally alongside targeted customer and international growth goals. This role reports to the VP of Product, where based on critical company objectives, you will partner closely with nearly all functional groups in the company: finance, engineering, data, sales, marketing, design, product, operations, customer support, and our executive management team. 

We will rely on your expertise and understanding of international payments to be the product team’s key advocate for building our global payments strategy for growth in distinct markets. Your strategy will result in a successful roadmap that ladders up successfully, all informed by your extensive industry understanding of the broader fintech and payments landscape. By being a key technical collaborator with finance and engineering, in particular, you will also serve as the product owner within our growing Payments team, with the expectation that you will be exceptionally autonomous. Alongside taking in new payments, you will also determine the services, practices, and processes that allow Skillshare to payout royalties to thousands of teachers globally, including related reporting. Through exceptional technical know-how and data-driven development, you will define, build, test, and ship a comprehensive payments platform that expands Skillshare’s ability to acquire and retain customers worldwide.

What you will do:

  • Develop and own Skillshare’s global payments strategy alongside customer and international growth goals.
  • Core expertise in and understanding of international payments
  • Work closely with finance, engineering, data, sales, marketing, design, product, operations, and customer support teams to develop ongoing, adaptive, industry-leading payments roadmaps
  • Define and implement payment platform improvements to ensure a seamless user checkout experience (microservice development, related API support)
  • Obsessively monitor payment platform health, leading the charge to triage issues
  • Lead third-party integrations (Stripe, PayPal, dLocal, Adyen, Apple iTunes, Google Play) and actively evaluate options in other international markets
  • Determine the services, practices, and processes that allow Skillshare to payout royalties to hundreds teachers that teach on our platform internationally, including related reporting
  • Ensure consistent alignment between vendors and internal stakeholders
  • Steering the cross-team processes to communicate with customers on the status of accounts payments (Dunning, disputes, fraud detection)

Why we are excited about you:

  • You have 8+ years of experience in a technical payments-focused product role
  • You have robust experience leading teams that have grown payments globally in support of customer-facing subscription and/or marketplace businesses
  • You are an expert in all things fintech and payments, and you are ahead of the curve in understanding industry trends and wider industry opportunities 
  • You are a Stripe wizard
  • You have a clear point-of-view on consumer-facing expectations, and have strong empathy for how people choose to pay for things
  • You fundamentally understand third party integrations and how to make integrations meet both budget and business expectations
  • You’re technical and can talk shop with and gain the respect of world-class engineers - very comfortable communicating complex financial concepts to non-technical teams and leaders across the company
  • You obsess over the performance of payments - conversion rates, click-through rates, acceptance rates, error rates, just to name a few metrics that matter to us
  • You’re a creative problem solver, who is able to incorporate quantitative data, qualitative insights, and macro business trends to pivot and iterate on original ideas. 
  • You have proven ability to lead teams and work cross-functionally with product, engineering, analytics and marketing in a highly collaborative environment.

Why you’re excited about us:

  • Impact: Scaling our payments platform is critical to our company’s growth, and you’ll play a key role in ensuring we’re ready to do it well and future-forward
  • Growth: You’ll have the opportunity to define our company’s strategy for payments, and build out a larger team in support of it over timeOur team: We have a passionate, talented team that is a lot of fun to work with.
  • Our mission: We’re doing work that matters – connecting lifelong learners around the world and empowering them to pursue their creativity.
  • Flexibility: We believe that doing your best work means living a full life. That means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

About Skillshare

Skillshare is an online learning community for creatives. We have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. We are a series-D company backed by OMERS, Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.

Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We’re proud to be recognized as a top place to work by BuiltinNYC (#BI-Remote), Crain’s, and Forbes, in addition to being one of the five best places to work for women by Bpeace, and a top-rated workplace for dads by Fatherly. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.

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Technology we use

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An Insider's view of Skillshare

What are some social events your company does?

Moving fully remote has meant changing our approach to team-bonding. We are keeping the energy up with happy hours, trading Zoom backgrounds, and, recently, our affinity group for women of color hosted company-wide trivia that kicked off with a Rihanna dance break.

Chantel

Senior Creative Producer

How do you collaborate with other teams in the company?

Cross-team collaboration is frequent and organic at Skillshare; we foster a uniquely friendly atmosphere of openness and shared purpose. Through cross-team threads, project-based meetings, comments on RFC's, pull request reviews, Q&A sessions, and, of course, simple conversations, collaboration commonly happens across a table or across time zones.

Justin

Director of Engineering

What are some things you learned at the company?

I was immediately impressed and encouraged by the creative problem solving at Skillshare. Data plays a huge part in learning about our members, determining the most popular classes, and fostering creative community. I was a student within the community long before helping build it. My favorite experience so far has been learning watercolor basics.

Zhen

Director of Business Intelligence

How do you make yourself accessible to the rest of the team?

As a management team, we strongly believe in making ourselves accessible. This includes: 1:1s with direct reports, skip-level meetings, team-wide meetings, coffees with people across departments, and attending team events. More broadly, we apply the same foundational rule we all learned in kindergarten: treat people the way you want to be treated.

Sabrina

COO

What kinds of technical challenges do you and your team face?

We're in an exciting position - we have a product that we believe in and a community that believes in us. The question we face is: how can we build a platform which works for the Skillshare of today, but will scale to the needs of the Skillshare of the future? It’s not enough to keep up with growth; we must build for where our growth will take us.

Samantha

Director of Engineering

What are Skillshare Perks + Benefits

Skillshare Benefits Overview

At Skillshare, we strive to create an inclusive culture in which each person is compensated fairly, has robust learning and development opportunities, and feels supported in bringing their whole self to work. We also believe that doing your best work means living a full life – that means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

Our perks include:

- Health, Dental and Vision coverage
- 401(k)
- Unlimited vacation (with a required minimum!)
- 14 weeks parental leave (gender neutral)
- Paid sabbaticals for tenured employees
- Learning and conference stipends
- $750 stipend for setting yourself up for success at home (think: desk, headphones, plants, ergonomic chair)
- Monthly reimbursement of up to $75 for high-speed internet services
- Stipend for mental health/well-being tools (Headspace, Talkspace, Peloton, etc.)
- Monthly coffee/tea reimbursement of up to $25
- Ongoing manager training with LifeLabs
- Inclusion workshops with Paradigm

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
In addition to our social committee, we have dedicated Diversity & Affinity groups in which team members decide to come together around a shared identity or background.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Read more about how we think about equity compensation here: https://medium.com/swlh/a-no-b-s-guide-to-startup-stock-option-grants-526a8bc33c2b
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Skillshare offers 14 paid weeks of paid parental leave to both birth-giving and non-birth-giving parent/s.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Skillshare creates professional development opportunities by offering an annual budget to attend external conferences, in addition to ongoing internal learning programming.
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

In addition to the above, we also offer a number of perks around flexibility – including the option between a 1-month bonus or sabbatical at your 3-year mark, and the ability to work remotely for up to a month from anywhere in the world when you've been on the team for one year.

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