Job DescriptionThe Director Product Management Human Resources and Labor Planning is a key member of the Nordstrom Product Management team, championing the associate experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality and programs for Nordstrom. In addition, indirectly, this leader champions the end customer experience. Efficient labor planning ensures that current product is on the shelves and employees are available to help customers while supporting the most efficient and profitable bottom line for Nordstrom. To build the right products and features for associates and customers, product directors lead and influence the product roadmap and its prioritization, advise on discovery, and measure and communicate results of the feature portfolio in production, all while ensuring stakeholder alignment.

A day in the life…

Advanced Capability with the following competencies, requiring minimal management support:

Develops roadmap strategy, vision, business benefits, and prioritization of goals for the websites, apps and other channel initiatives

Ensures alignment on priorities and direction by partnering with other groups, stakeholders and leaders

Partners with UX, Engineering, and Research on feature design

Drives ownership of features and services throughout the product lifecycle for our cross-channel customer experiences

Collaborates with peers and leaders across the enterprise to solicit needs, define vision and ensure outcomes align with enterprise priorities and goals

Hires and supervises an efficient and effective team that meets the needs of the product management strategies

Partners with technology teams to deliver key features and functionality that enhance the customer experience across Nordstrom channels

Conducts data-driven analyses to continuously maintain a pulse on performance and the state of the business

Monitors & identifies customer needs staying current on industry standards/trends and respond by making adjustments to user experience and product roadmaps

Maintains a strong understanding of available technologies and apply technology solutions, where appropriate, to improve efficiency and ultimately benefit the customer

Reviews operating practices and procedures, determine whether improvements can be made and work to implement changes as appropriate

Presents strategies, plans and updates to all levels of the organization, including executive leadership on a regular basis.

You own this if you have…

8+ years’ experience or equivalent with 3+ years of management experience required, specifically in product management with technology or ecommerce company preferred

Bachelors’ degree in math, statistics, finance, economics, or related quantitative discipline is preferred

Knowledge of labor planning, supply chain flow and store operations

Ability to inspire others, including demonstrated experience managing and leading strong teams

Ability to define, measure and analyze processes to identify improvement opportunities

Technical background and understanding of software development principals

Knowledge of a/b testing fundamentals

Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering and User Experience

Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment

Strong interpersonal, oral and written communication skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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