Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

Outreach is transforming how companies engage with their customers. As Director, Product Management, you drive strategy and execution on our enterprise services to establish Outreach as a critical customer engagement platform for GO TO Market professionals in the enterprise space. These include core enterprise services like Authorization, Authentication, Access Control, User Management, Org Management, Policy Management, Licensing (SKU management), Billing, Admin Experience, Security and Compliance. Outreach is in a hyper-growth stage, and looking for product leaders who thrive in an entrepreneurial environment, bring proven best practices that lead to quality outcomes, and are excited to join one of the fastest-growing SaaS companies in a role with real impact.

Your Daily Adventures Will Include

• Outline the Core Enterprise Experience strategy for the next 3-5 years. Embrace and drive a culture of honesty. Ensure core product metrics are well-defined and productized, and decisions are made based on qualitative and quantitative data.
• Drive a laser-focus on product market fit and high customer satisfaction/stickiness for our enterprise features being developed.
• Drive multi-year strategy around our enterprise roadmap to support global rollouts
• Contribute to Outreach thought leadership about evolution of sales and customer engagement processes and tech stack
• Lead product discovery and roadmap sessions with key prospects and customers
• Collaborate with engineering, design, business development and analytics teams to ship features that provide real value to the sales and operations teams who use Outreach to grow their business
• Lead and encourage a team of accomplished product managers, enabling high performance and removing obstacles to attainment of their objectives
• Drive the strategy for multiple scrum teams and champion new processes and best practices
• Partner with product marketing to develop enablement and positioning collateral to share the product team’s work with the world

Basic Qualifications

• 12+ years of experience building great software, including responsibilities driving prioritization, trade-offs, and timelines
• 4+ years experience managing direct reports
• Ability to define long-term business strategy, and drive impact on short-term product goals
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Deep understanding of customer needs, and strong motivation to tackle their problems
• Demonstrated technical proficiency and effectiveness working closely with engineers
• Strong skills around cross-functional collaboration, influence, and communication
• Ability to achieve clarity and drive focus in complex domains
• Strong analytical abilities and prior experience with building business cases, data analysis, and problem solving
• Bachelor's degree; MBA or related graduate degree preferred
• Prior experience in building products for Enterprise B2B SaaS is preferred

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status