Director, Product Management - Concierge at Arctic Wolf (Remote)

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Ready to make an impact? Arctic Wolf seeks a Director, Product Management - Concierge to join our pack and help us revolutionize the way that network security is processed and delivered to businesses. Our hardworking team is passionate about building a solution that will solve the real-world security problems that IT professionals face.   

RE: LOCATION: we're flexible to hire for this position to be anywhere remote in North America; and added plus if located near one of our SOC sites: Waterloo, ON, Canada; Eden Prairie, MN, USA; San Antonio, TX, USA; Pleasant Grove, UT, USA. 

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow our teams globally. In fact, we were named a 2021 Top Workplace USA (Energage) as the top technology firm to work in our size category, were recognized as one of the 2020 Best Places to Work (; and most recently were certified as a 2021 and 2022 Great Place to Work (Great Places to Work Institute, Canada).

Arctic Wolf believes in corporate responsibility, and our worldwide offices proudly participate in volunteer programs throughout their communities. We’ve also earned distinction from TravelWise for our efforts in promoting sustainable transportation.

Security services are at the heart of what we do at Arctic Wolf Networks. It is our responsibility to secure our customers’ most critical assets and we take this very seriously. The Product Owner, Security Operations Platform will play a key role in working with security engineers and development to build and extend our own security operations platform.

Role Description

Our Concierge Delivery Model is a differentiator in the CyberSecurity market and we're looking to evolve the tooling and support for our experts delivering this value to our customers. As the Director, Product Management for Concierge you will refine and evangelize the product roadmap while driving cross-functional alignment via detailed requirements and prioritized development. You will support your customers, our internal Security Services team, and deliver margin enhancing product and service value that allows us to scale our service globally. You have a keen eye for data and know that following the data is the life-blood of effective concierge service and ultimately delivering the outcomes that help our customers end cyber risk.

Primary Responsibilities

Work closely with leadership, customers, prospects, and internal stakeholders to gather and analyze business problems, requirements, and use cases and define initiatives and themes aligned to business goals. 

Work with leadership and other Product Managers to develop and maintain a 3-12 month comprehensive and prioritized roadmap supported by market intelligence and competitive analysis that is aligned with product and service objectives.

Work with other Product Managers, Product Owners and UX to refine inputs (business problems, requirements, and use cases) into initiatives and themes as well as actionable product requirements (projects, epics, user stories). 

Guide Product Managers and Product Owners in effective backlog grooming and prioritization activities to align work with group and business goals and objectives.

Capture, document, and communicate detailed initiative and theme objectives and high-level solution components and priorities with and to leadership and other stakeholders.

With Product Program Management, work closely with Marketing, Finance, Legal, and customer facing functions (e.g. Security Services; Pre-Sales, Sales, Customer Success) to support the launch of product features, products, and services.

Supervise and mentor a team of Product Managers and/or Product Owners providing day to day guidance and support, ongoing performance feedback, career development planning, goal and objective setting and execution, skills development, and overall growth.

Build collaborative relationships with other teams and stakeholders within the organization.

Key Skills

Is dedicated to and with guidance can direct a team in meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for defining and executing on products, services, themes, and initiatives; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Exceptional overall communication skills all the way through and outside the organization up to the C-level.

Keen understanding of various aspects of the business and exceptional understanding of translating strategic goals into operational tactics.

Understanding of full-life cycle product and portfolio management with a special focus on product definition, development, and delivery.

Contributes to and often champions the development of departmental goals and objectives and often contributes to organizational goals. Informally coaches lower-level people leaders within the function and may have a formal mentorship responsibility.

Proficient in managing people, defining functional and individual goals and objectives, coaching and mentoring, and performance feedback.


  • 5+ years' related experience in a Sr. Product Management and/or leadership role. Experience with Cybersecurity operations and/or cybersecurity domain expertise is a strong plus.
  • Experience in defining roadmaps and technical requirements, especially for multiple teams
  • Accomplished in product management skills (time management, agile processes, data analysis, project leadership, stakeholder management, authoring documentation and specifications)
  • Experience leading technical teams and managing product owners
  • Excited to work in a fast paced, high-growth environment
  • Exceptional communication skills, both technical and non-technical

Security Requirements:

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.
  • Background checks are required for this position

Working at Arctic Wolf:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees
  • Paid parental leave
  • Training and career development programs

If you're excited about this role, but do not meet all of the qualifications listed above, we still encourage you to apply. We review all applications and may yet consider you the right person for the role or have another open position where you’re the perfect fit.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing [email protected]

More Information on Arctic Wolf
Arctic Wolf operates in the Cybersecurity industry. The company is located in Eden Prairie, MN, Provo, UT and Sunnyvale , CA. Arctic Wolf was founded in 2012. It has 810 total employees. To see all 4 open jobs at Arctic Wolf, click here.
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