Toast
We empower the restaurant community to delight guests, do what they love, and thrive.
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Remote

Director of Product, Lending (Remote)

| Remote
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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a key product leader, you will lead critical missions to expand access to capital and revolutionize the way restaurants conduct commerce. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

Reporting to the Head of Banking Products, this role is a critical part of the product leadership team and will be instrumental in growing and managing Toast’s credit product suite and purchase finance solutions. 

You will spearhead initiatives to grow the reach and impact of innovative lending and financing solutions that are tailored to the needs of restaurant owners. In this role, you will collaborate with other Toast teams across Product, Engineering, Data Science, Operations, Marketing, and Credit. You will hire and manage a team of product managers and interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow their lending product suite. Finally, you will represent the product strategy to Toast’s Senior Leadership Team and ensure alignment between your product roadmap and Toast’s near, medium and long term goals.

About this roll* (description):

  • Manage, mentor and hire a team of product managers and product analysts focused on strengthening and expanding our suite of lending products and purchase finance experiences
  • Lead our transformative mission to financially empower restaurants with access to affordable lending and financial partnership through new and innovative products including our term loan, equipment lease, and equipment loan products
  • Develop and execute a technical vision that embeds our lending products throughout the Toast ecosystem
  • Create & present business cases and business models for new product investments, and measure/quantify success of product launches
  • Work with Product Leadership and product teams to define and integrate best practices and processes related to OKRs (objectives & key results), customer feature requests and internal tools 
  • Collaborate with Toast’s lines of business, CIO and CRO organizations to determine next generation of product investment for restaurants and each of their spending channels
  • Work directly with internal teams to iterate on product requirements & design feedback 
  • Lead by example, at times, working alongside the team in defining requirements, workflows, interaction, user journeys, process/screen flows, and wireframes

Do you have the right ingredients* (requirements):

  • Passion for innovative and disruptive financial services that break the status quo
  • Extensive experience in product management in a lending or banking product line
  • Track record of success (and enjoyment) in building and leading high performing teams while mentoring and growing individual contributors
  • Deep understanding of agile product methodologies and best practices
  • Understanding of B2B and B2C dynamics, including experience building B2B apps at scale
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • Knowledge of restaurant and hospitality industry is a plus

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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