Purpose of Job

This role has multiple openings.

Provides direction and oversight to a team that serves as direct representatives of the business on multiple agile teams or at the program or portfolio level. The team represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs and requirements, so that business and/or technical delivery teams can build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. Leads the team through the completion of work, serving as a guide to identify and manage risks, dependencies, and impediments.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks and Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Directs a team that works on Agile efforts to include highly complex multi-year journeys that span multiple Agile teams, programs, and/or portfolios.
• Drives creativity and ingenuity among the team in the search for and application of new product development solutions to resolve highly technical complex and unique issues.
• Serves as an Agile thought leader for the team and leads the effective prioritization and delegation of work assignments.
• Oversees and ensures the identification and engagement of business stakeholders, domain and Subject Matter Experts across all levels of Agile work is completed effectively.
• Partners with sponsors and key stakeholders to gain an understanding of the needs, measures, and risks & controls for the improvement area.
• Provides guidance and oversight at the portfolio, program and project level plans related to schedule, scope and resources.
• Teaches and emphasizes methodology (Agile, Waterfall) principles and structure while creating an environment and mindset of continuous improvement.
• Works with the business to develop metrics to manage risk, track benefits and adoption (KPIs, KRIs, etc.).
• Oversees and holds DPOs accountable for applying knowledge and adhering to required Enterprise processes, procedures, controls, standards, tools and templates. (EPMO, SDLC, FFIEC, DDLC, etc.).
• Coaches and mentors Product Owners.
• Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, performance management, and managerial activities.

Minimum Education and Experience:

• Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related business operations/product line.
• 3 years of direct team lead or management experience.
• Hands-on experience managing stages of the software or product development life cycle.
• Expert knowledge and demonstrated use of least one technical software delivery methodology (i.e., Agile, Waterfall, etc.).
• Experience with and actively drives towards a definition of minimum marketable features and minimum viable products.
• Experience in Microsoft Office products and product management tools.
• Expert knowledge and demonstrated experience providing coaching and guidance of Process Engineering Methodologies, project management, and/or Change Management Practices.
• Experience analyzing business requirements and ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

Preferred Skills:

• Director over 10-15 Execution DPOs.
• Experience as a Program DPO.
• Knowledge of the Bank Collections function.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Please click on the link below for more details.
USAA Total Rewards

Relocation assistance is not available for this position.

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