Responsibilities:

• Providing digital platform, product and customer experience leadership in a fast-paced environment.
• Directing the development and execution of digital servicing strategic plans and roadmap.
• Translating business objectives into clear and actionable requirements and supporting digital customer experiences.
• Engages with an experienced cross-disciplinary staff to conceive, design and develop innovative digital servicing solutions that drive customer engagement and satisfaction.
• Maintaining digital business expertise and ownership of one or more digital servicing capabilities and associated experiences.
• Makes appropriate tradeoffs to optimize digital servicing capabilities and experiences while meeting aggressive go-to-market timeframes.
• Appropriately assesses risks and controls when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience.
• Strategic, results-driven leader who is passionate about designing best-in-class digital servicing experiences and staying at the forefront of cutting-edge technology in the servicing space.
• Advanced experience in Agile and Waterfall planning and delivery processes.
• Advanced knowledge and experienced working with Jira work planning and management utility.
• Experience leading digital initiatives with demonstrated success in driving improved digital customer servicing experiences that reduce servicing expenses.
• Extensive experience working with developers, architecture engineers, and internal stakeholders to understand what is technically possible, and how to translate options into the delivery of market leading customer experiences.
• Strategic, results-driven leader who is passionate about designing best-in-class digital servicing experiences and staying at the forefront of cutting-edge technology in the servicing space.
• Ability to communicate effectively with technical teams.
• Ability to communicate effectively across varying levels of business management.

Education:

• Bachelor's Degree in Computer Science/Business Management/Engineering

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Product Management and Development

Job Family:
Digital Product Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.