Digital Product Analyst at Ally Financial (Charlotte, NC)

| Charlotte, NC
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General information

Career area

Technology

Work Location(s)

601 S. Tryon Street, Charlotte, NC

Remote?

No

Ref #

11308

Posted Date

Friday, March 11, 2022

Working time

Full-time

Ally and Your Career

  • Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?


The Opportunity

The Digital Product Analyst for Digital Payments will support the development and faster, safer, more efficient money movement for Ally customers. Under direction from the Senior Director of Digital Payments, the Digital Product Analyst will be accountable for looking both internally and externally to understand customer and business needs and opportunities that can be addressed through digital payments solutions. The Digital Product Analyst will identify a variety appropriate data sources (business metrics, customer feedback, usability testing, competitive analysis, etc.), to analyze and draw insights that will drive payments strategy. In addition, the DPA will help assess the business opportunity of various initiatives to help the broader payments team gain executive support and prioritization for payments work. The DPA will also work closely with the Product Owners for the Payments agile squads to support various PO responsibilities, including requirements development and critical tasks related to managing important Third-Party Suppliers. This individual will be expected to develop into a subject matter expert for money movement products offered by the Ally Bank and Ally Invest lines of business. This role will be an entry point for development into full Product Owner responsibilities.

Ally Financial only succeeds when its people do -- and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Work Itself
• Analyze complex business problems and propose solutions
• Analyze Voice of Customer data for related to money movement and identifying trends and action plans
• Assist with day-to-day duties to support Ally's relationships with critical suppliers
• Identify/document Use Cases and initial requirements for user experience (UI Specs)
• Work with UX teams to review and provide input to user experience designs (Wireframes, Prototypes, comps, copy, etc.)
• When needed, create requirements documentation, use cases, user flows, etc to enable development of a cohesive, functioning product.
• Provide project management support for critical, strategic money movement projects, coordinating work across multiple work streams and lines of business
• Voice of business to development team for requirement clarifications
• Expert user of MS Office (Word, Excel, PowerPoint, Visio) and project planning tools.

The Skills You Bring

  • Strong business analysis and project management skills
  • 1+ years of experience in creating Business Requirements, Use Cases, Stories and Process Flows
  • Highly organized and detail oriented
  • Flexible and comfortable in a fast-changing environment
  • Highly articulate and able to communicate and influence with confidence and credibility at all levels, delivery to suit audience & adjust behavior to suit the political environment.
  • Ability to take complex concepts, designs or solutions, distill them into critical points and explain them in a simple, organized fashion
  • Effective at managing many tasks and stakeholders, setting priorities, creating schedules, managing expectations, and delivering on schedule.
  • Knowledge of technology project lifecycle and Agile development framework
  • Experience with JIRA preferred
  • Experience with Payments, Online Banking, and Mobile applications preferred


How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.


    Who We Are:

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

    Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected] Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
More Information on Ally Financial
Ally Financial operates in the Automotive industry. The company is located in Detroit, MI, New York City, NY and Charlotte, NC. Ally Financial was founded in 1919. It has 11000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 70 open jobs at Ally Financial, click here.
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