Job Description
The Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase businesses and employees across the globe. The CAO Digital Experience (CDX) team is dedicated to creating innovative, consumer-grade and industry-leading workplace products and experiences. Using best practices in digital servicing technologies, content management solutions and customer experience management platforms, the team strives to enable JPMC employees to deliver their best work through a consistent set of simple, easy-to-find, easy-to-access digital service solutions that instill the highest degree of confidence and productivity throughout the workday journey.
We are looking for a content lead to join our Digital Experience Team. In this role, you'll produce content (knowledge articles, videos, etc.) for employees - our customers. You'll also review other team members' work, ensuring it meets our established style and standards. We're looking for someone who knows how to create clear, concise and human-centered content and someone who is comfortable mentoring more junior members of the team. If you're passionate about user experience and work well in a collaborative, team-based environment, let's talk.
Job responsibilities:

• Write, shape and deliver content for employee-facing digital solutions, ensuring items meet our editorial standards and create a positive customer experience
• Collaborate with stakeholders to revise communications; this may involve negotiating proposed edits, so you should be comfortable working with a diverse group of stakeholders
• Assist product teams in creating and publishing short, instructional videos
• Recommend new approaches or process improvements, as appropriate. Edit and proofread work of colleagues
• Understand and align on project objectives, goals and requirements
• Address feedback to improve the performance of our content and user experience
• Adhere to content governance and approvals process for assigned programs
• Champion and govern our voice, tone and style guidelines
• Coach junior members of the content team

Required qualifications, capabilities, and skills:

• 6+ years of related writing experience with a strong knowledge of employee-facing communications
• Excellent writing and editing skills
• Experience creating videos
• Excellent verbal communication skills with a demonstrated ability to lead negotiations and persuade stakeholders
• Strong project management skills, including the ability to manage schedules and deadlines for multiple projects
• Comfort working against a deadline and excellent time-management skills
• A team player mentality with the ability to build strong cross-business relationships
• Self-motivation, demonstrating initiative with proven flexibility, adaptability and reliability

Preferred qualifications, capabilities, and skills:

• Experience with conversational copywriting for chat bots is a plus
• A Bachelor's degree in English, Communications, Journalism or related field (preferred)

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.