What You'll Do
Customer Experience (CX) Cross-Domain Architecture team is seeking a skilled, experienced Business Product Manager. In this role, you will collaborate with other cross-functional CX teams to develop & implement our strategy and roadmap to implement outcome driven offers delivered via CX. You will engage with geographically dispersed business partners to capture requirements, perform market analysis, and help advise the portfolio strategy. Additionally, you will be asked to understand the business in-depth and define functional requirements and capabilities.
Who You'll Work With
CX Product Management team plays a pivotal role in to collecting requirements for processes, capabilities and platforms that enable CX capabilities for customer, partner and employee interactions. You will join an innovative team to capture high impacting, customer focused business and functional requirements for product capabilities and tools. The team prides itself on delivering innovative capabilities for our internal and external customers in an agile environment.
The team is geographically dispersed requiring us to work reciprocally and be adaptable to changing needs. We take pride and ownership of our products. We work hard but have a lot of fun doing it.
Who You Are

• A skilled product manager with 5+ years of experience in delivery of technical or financial products & constructs.
• Bring a demonstrable background in market analysis, product pricing & packaging, and/or GTM strategies
• Bachelor's degree or equivalent required.
• You are driven to provide the best customer experience. Having experience with Cisco products or services is a plus (especially familiarity with Cisco GTM strategies across account teams, sales specialists, and partners).
• You are strong communicator able to lead sophisticated discussions to ensure all business requirements are captured and understood.
• You will work with cross-functionally for how we package and price our offers in alignment with the broader Cisco & CX strategy. This requires the ability to translate business requirements into functional requirements/capabilities, and into a strategy which can be implemented & realized.
• You demonstrate data driven decision making by using quantitative metrics and Key Performance Indicators and use them effectively to build a case for the strategy and business outcome.
• You are a good leader, excel in a collaborative environment and have good interpersonal skills, both verbal and written. Experience in effectively leading presentations & discussions with senior executives. Most significantly you are ambitious and are a self starter

Why Cisco:
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with outstanding personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.