Commercial Card Product Operations Manager
The Commercial CML Card Product team is transforming how businesses operate, building top-tier customer and associate experiences using secure, best in class technology. The CML Card Product Operations team is responsible for supporting all client facing products as well as associate-facing tools and operations and sales support.
The Product Operations team ensures product and client success by working closely with product managers, sales, customer service, onboarding, risk, technology, and other stakeholders. In this position, you will contribute immediately, bridging the gap between the Product function and critical Project and Process Management needs.
Responsibilities will include but are not limited to:
Becoming a subject matter expert on our products and experiences, both from a front-end and back-end perspective
Lead a team of virtual card product specialists
Responsible for leading, driving, or supporting complex projects across multiple stakeholder groups
Set overall direction for virtual card team
The ideal candidate will:
Have the ability to quickly learn complex products through hands-on experience, review of functional and technical documentation, and analysis of data.
Exhibit outstanding influencing skills to effectively drive project efforts
Have the ability to quickly put structure in place to manage work in a dynamic, complex environment
Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes
Demonstrate the ability to dig in and analyze data
Have strong problem solving skills
Have excellent presentation skills
Have strong interpersonal skills and the ability to navigate a large organization
- Bachelor's Degree or military experience
- At least 4 years of Project Management experience
- At least 3 years of people leadership experience
- Bachelor's Degree in Business or Computer Science
- At least 5 years of Project Management experience
- At least 5 years of Process Management experience
- At least 5 years of Product Management experience
- At least 5 years of people leadership experience
- At least 1 year of Experience with Commercial Banking products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).