JOB SUMMARY
The Communications Business Product Analyst is responsible for driving efficient outcomes for the Internal Communications Technology team. This role will define and document requirements for development of various technology platforms, including the company-wide intranet, video and mass email tools. The role will also identify business needs and perform analysis of internal system data, scope and business objectives. This includes research and fact-finding combined with an understanding of associated technologies and company requirements. The position actively and consistently supports all related efforts to simplify and enhance the employee experience when using internal communications technology while identifying business problems and proposing business solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Identify internal stakeholders and their requirements and advise how those requests align with corporate strategic initiatives.
Gather all technical and user specifications to document for developers and testing teams.
Analyze incoming requirements to understand strengths and weaknesses to recommend priorities for internal communication systems, identifying the highest value problem to solve and validate that the team has a solution.
Consult with management and users to determine development needs.
Participate in testing to validate requirements were met by developers.
Collaborate with internal business units by facilitating communication from initial requirement gathering to final implementation.
Network with other departments within the business to enhance and increase the efficiency of the internal technologies.
Study costs of a potential solution versus benefit, efficiency and technical viability.
Look for opportunities to improve team processes and implement measures to control risks across multiple teams and technologies.
Identify and source tools or sources in the company to further team goals.
Consider all internal factors such as budget, team needs, and requests from leadership to help create project plans.
Support the development team by providing data that aims to inform next steps.
Create and monitor metrics to help the team evaluate future directions to identify any trends to improve internal communication technologies.
Understand users and why the technologies work or don't work to help them meet their business needs.
Explore other technologies and internal communications best practices to uncover business needs and make recommendations on solutions, planning, processes and strategies.
Conduct research to understand use cases of internal technologies.
Perform other responsibilities as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to quickly become subject matter expert on multiple software tools
Effective analytical and problem-solving skills
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Knowledge of software applications such as Word, Excel, etc.
Knowledge of applicable system/s (Specifically Adobe Experience Cloud: AEM, Campaign, Target, Analytics
Required Education
Bachelor's degree or equivalent experience
Required Related Work Experience and Number of Years
Business Systems, Product or IT analysis experience - 2+
WORKING CONDITIONS
Office environment with hybrid work schedule
RCU322 332580-2 332580BR