Saggezza
Saggezza activates the power of collaboration to transform companies' strategy and bottom line.
Chicago, IL

Client Services Manager

| Chicago, IL
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Client Services Manager

Smarter Thinking. Real Results. Technology consulting has been our story for over 14 years. Companies from all industries partner with us for our innovative mindset to help them digitally transform to create market advantages, become resilient, and prepare for what’s next. With us, the possible becomes actual.

We provide strategic and innovative services focused on digital experiences, engineering, automation, data and analytics, and salesforce solutions. Saggezza consultants work as part of a global team, and throughout their tenure, have the opportunity to work on a variety of different projects across various clients and industries. We are chartered to do one thing, and one thing only – to bring enabling technology to our clients that allow them to move their business forward.

We are looking to hire a client services manager to lead our client services team based out of Chicago.

The client services manager will be responsible for growing and guiding the team that builds, nurtures and owns client and stakeholder relationships across Saggezza’s multinational clientele. Members of Saggezza's client services team, are Saggezza’s client’s biggest advocates. It is made up of passionate individuals who collaborate internally and externally to problem solve and build a strategic vision that is best for our clients.

This a client-facing role that will have some elements of both project execution and identifying new business opportunities among existing clients. Furthermore, the client services manager will support the team of client services associates to do the same. This opportunity will be based out of Chicago and will require travel to engage in person with clients. Due to COVID-19, this role will initially be remote with no required travel, but candidates should be prepared for this to change. 

The ideal candidate should be able to understand technical requirements at a high level as well as manage the customer experience to ensure successful delivery of projects. This position will also include some administrative responsibilities such as preparing and maintaining internal project revenue spreadsheets, crafting SOWs (statements of work), invoices, and other client related paperwork for new projects. As a leader, the client services manager will orchestrate the team to work effectively together, empowering, motivating and inspiring the team to ensure high performance standards and business results.

What You’ll Definitely Need

  • Bachelor’s degree, ideally in a business or technology related discipline
  • Minimum of 6+ years of experience in a client services, client relationship management, account executive related field
  • At least 2+ years of professional services experience from a management consulting firm or professional services organization with a focus on technology 
  • A deep interest in working within IT 
  • At least 2 years experience of leading a team and delivering business results
  • Excellent customer service attitude and excitement to cultivate strong client relationships
  • Must be open to travel

Nice to Have:

  • Ability to prioritize and manage multiple tasks and work effectively in a fast-paced, deadline-driven, high-pressure environment
  • Able to work within multiple industries and adapt to client needs and requirements 
  • Excellent judgment/decision-making skills; high tolerance for ambiguity
  • Multi-faceted problem solver; experienced in working in a collaborative team environment

Don’t tick all the boxes? Don’t worry about it: we still want to hear from you if you think you’re the right person for the job.

From a cultural perspective, we look for individuals who possess the following qualities that will contribute to our success and the success of our clients:

Entrepreneurial spirit: We seek individuals who enjoy contributing to the growth of an organization and who show commitment to the success of their team.

Problem-solving skills: Individuals at our company have well-honed analytical skills coupled with business acumen to structure problems, deliver solutions, and communicate insights.

Drive: Our team sets ambitious goals and seeks energetic professionals, enjoy a fast pace environment, and thrive in taking on responsibility.

Why Join Our Team?

  • Diverse culture, experiences, and skills.
  • Our nurturing and supportive environment fosters collaboration across the entire organization.
  • We are not hierarchical but operate as a flat surface where every opinion matters, ideas are cultivated and innovation is encouraged.
  • At Saggezza, we are fortunate to have a strong mentorship program that provides every one of our employees the ability to thrive professionally and personally.
  • We are only as good as our people. Saggezza, Italian for wisdom, is rooted from the perspective that knowledge is power. We create thought-leaders who are constantly exposed and trained in different technologies in the ever-evolving world of software development.
  • We welcome innovators with entrepreneurial spirits to grow with our team. 
  • Consulting Magazine - Fastest Growing Firms 2019
  • Built-In Top Places to Work in Chicago 2020
  • Best and Brightest Companies in the Nation 2019 and 2020, Best and Brightest Companies in Milwaukee 2020 and Best and Brightest Companies in Chicago 2020
  • 2020 Inc. 5000 List - Honored as one of the fastest-growing private companies in America

Saggezza is an Equal Employment Opportunity Employer: We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. 

 

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Technology we use

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What are Saggezza Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Saggezza Inc. is partnered with the Chicago non-profit organization Lumity.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
5% of employee's yearly dollar contribution
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Saggezza Inc. provides Subsidized child care.
Flexible Work Schedule
Saggezza provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
PTO includes sick, personal, and vacation time
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday.
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Saggezza

What are some social events your company does?

Saggezza's commitment to culture and camaraderie shows in its event calendar. In addition to regular happy hours, interactive parties (once with piñatas of the CEO & COO), team v. team outings, and potlucks - every US employee is flown to and boarded in Chicago for our annual US holiday party.

John

Senior UX Researcher

How has your career grown since starting at the company?

I started here 4 years ago as an associate business analyst. I immersed myself in the culture and studied my mentors, who encouraged me to take on difficult projects. My career progressed to senior level, then project lead, and now a delivery and client success manager. The support system here has helped me quickly adapt and succeed in my career.

Beth

Client Service Manager

How does the company support your career growth?

Saggezza has provided me the ability to take charge of my career trajectory by affording me an opportunity to actively collaborate with team members about the projects to which I contribute. This has allowed me to continue growing in the latest technologies and to remain engaged in areas which I am passionate about

Sean

Senior Manager

Jobs at Saggezza
15

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All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
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React Software Developer

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Saggezza’s Chicago HQ is looking to hire our next generation of talented Associate Software Consultants. You’ll need to have an innovative mind, experience in object-orientated programming, and a passion for technology. We would also love you to be a strong team player with experience of working with customers.

Client Services Manager

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5 days ago
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Senior Data Analytics Engineer

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The Data Analytics Engineer will be provided an opportunity to add value across multiple clients in multiple industries working on a variety of projects focused on data analytics, cloud development, machine learning, data warehousing, data modeling, and a whole lot more. At Saggezza, we provide the platform to train junior talent and give them an opportunity to lead technical projects after only a matter of months – with this we are looking for entrepreneurs and leaders. 

Java Developer

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Sr. Java Developer

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HR Analyst

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We are looking to hire an HR Analyst to join our Human Resources team in Chicago.   Responsibilities: The HR Analyst will collaborate with business leaders and operations on a daily basis to understand, communicate, and manage team resource needs. They will help prioritize, solve and alleviate resource concerns that arise during the general workflow. Provide regular reporting on resource allocation across accounts by practice and lead weekly

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