ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Raleigh-Durham, NC

Channel Insights / Analytics Lead Product Manager (Raleigh, NC)

| Raleigh-Durham, NC
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner programs and experiences and that's exactly where this role comes into play. The Channel & Analytics Product Manager will join our Partner Programs & Strategic Initiatives team and the Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow's growth to $15B and beyond.
The Strategic Programs & Initiatives team has set a goal to Expand ServiceNow's market share by cultivating, enticing, and intimately engaging the partner ecosystem. We are accountable for accelerating our partner growth success by developing leading channel programs and connected, secure, efficient, and scalable digital ecosystems. This means developing custom, integrated partner solutions including: partner finder, a partner portal, a deal registration platform + lots more.
The Channel & Analytics Product Manager will primarily collaborate with domain leads to ensure data needs for daily channel operations are met. This will include providing data architecture insights to strategic channels programs and projects in order to drive continuous optimization of our partner products and processes to elevate & accelerate market impact.
The ideal candidate has a proven track record of identifying and using data to inform business strategy to support speed of innovation, and delivering business outcomes on time and with high quality.
What you get to do in this role:• Collaborate with domain leads to ensure data needs for daily channel operations are met• Provide data architecture insights to strategic channels programs and projects• Define requirements for channels operations dashboards • Manage analyst(s) responsible for analytics system stability• Provide channel sales leadership with key operational data reports on ongoing channel performance and progress on channel strategies• Perform complex analysis on key metrics and socialize relevant insights• Collaborate with cross-functional teams to ensure that reporting needs are being met and any gaps are being addressed
Additional Responsibilities:• Identify and align to the ACE GTM strategy.• Help identify, ideate, cultivate and scale modernization opportunities that fundamentally transform the customer experience for partners. • Work closely and collaboratively with global & regional ACE staff and extended staff members to align and vertically operationalize and localize the ACE global operating model principles.• Drive and track measurable outcomes, reporting monthly including status, dependencies, risks and mitigation plans if required.• Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams.
Qualifications
• 5-6 years experience with Power BI• Results-driven with a bias for action.• Brings a strategic approach and thought leadership to achieve desired business outcomes. • Demonstrated operational rigor and continuous delivery of improvements with measurable impact.• Ability to conceptualize / design / define analytics dashboards that identify business insights (outliers / trends / changes).• Strong communication skills with the ability to distill key business questions that can be addressed through data analysis.• Experience with navigating and managing Big data sets / models.• Ability to identify improvements to the accuracy of key metrics and how they are gathered / tracked.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Previous
Next

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

More Jobs at ServiceNow