Company: FedEx Services
Job Title: Business Product Analyst III
Job Requisition Number: RC491688
Category: Information Technology
Pay Type: Exempt
Locations:
Plano, Texas 75024
United States
Job Summary:
Act as a key leader for cross-functional Scrum development team to deliver valuable product enhancements and integrations. Understand and convey the business processes and problems to the Scrum team. This job represents the voice of the customer to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions.
Job Specific Information:
FedEx On Demand is an autonomous delivery device which is poised to disrupt the industry and deliver the next evolution of e-commerce at scale. RoxoTM, the FedEx SameDay Bot is an important piece of the entire FedEx logistics ecosystem that addresses the complexities and expense of "last mile" delivery. Unlike other delivery bots, the RoxoTM will traverse multiple types of terrain, navigate roadsides AND sidewalks, and even climb steps to the customer's front door. https://www.fedex.com/en-us/innovation/roxo-delivery-robot.html
Essential Duties/Responsibilities:

• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Facilitates requirement modeling sessions with various stakeholders to understand their needs and translate those into executable user stories.
• Define and clearly articulate requirements (user stories) and acceptance criteria (use cases).
• Assists in managing requirements and prioritization within the Product Backlog through business value ROI, alignment with Product Strategy, and resource capacity.
• Organizes milestone reviews, demonstrates the solution, and communicates team status to stakeholders.
• Partners with key stakeholders to understand customer needs as well as defines and implements product features needed to improve the customer experience.
• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Assists in the integration of programs across channels with internal partners and manages program effectiveness against target metrics.
• Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.
• Utilizes effective communication skills to uncover essential requirements information.
• Support senior staff in the preparation of key deliverables and presentations.
• Develop and communicate to management plans of action that clearly align resources and timelines to hit target objectives.
• Provide subject matter expertise needed to support the FedEx On Demand products and enhancements.
• Coach, mentor, and support other Product Analysts. Communicate effectively, manage conflict amongst team members, and remove impediments.

Skills/Knowledge/Experience Considered a Plus:

• Understanding of Agile, SAFe methodologies
• Working knowledge of Agile tools such as Version1/Agility. JIRA, Trello etc.
• A day in the life of a Business Product Analyst III for this team: participate in daily standups, create and maintain the product backlog by continuously grooming the priorities, lead product backlog grooming sessions with the IT teams and work with Data analytics team, UX/UI team, release management teams to gain insights on customer feedback and metrics and turn those insights into actionable features to improve customer experience.
• Set up PI objectives, break down features into stories with clear acceptance criteria and definition of done for the scrum team every Program Increment
• Lead system demonstrations for their product
• Manage business priority assignment and work on any defects
• Experience working with contractors and system integrators
• Experience in a digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support
• Strong ability to understand business and customer needs, customer and/or user experience management, product analysis and technology capabilities
• Technical acumen
• Strong collaboration, communications and analytical skills

*Please note that some travel is required*
Minimum Qualifications:
Bachelor's degree in computer science, engineering, or information systems and/or equivalent formal training or work experience. Four(4) years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirements.
Domicile: This position will be domiciled in Plano, TX (Dallas area).
Remote Work: The ability to work remotely within the United States may be available based on business need.
Relocation: Relocation assistance may be available based on business need.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:

• Fortune "World's Most Admired Companies" - 2021
• Forbes "Best Employers for Diversity" - 2021
• LinkedIn "Top 100 Companies" - 2021
• TIME "100 Most Influential Companies" - 2021
• World HRD Congress "Best Gender Equality Workplace" - 2021
• InsiderPro ComputerWorld "Best Places to Work for IT" - 2021

Application Instructions/Deadline:
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].