Business Digital Banking Lead-Product Management at FIS

| Dallas-Fort Worth, TX
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Job Description
Are you curious, motivated, and forward-thinking? Ever dream how you would make your banking experience better? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
As a Sr Director with the Digital Banking product team, you will be a leader in an exciting and dynamic environment at the intersection of technology and banking. You'll lead a team of professionals including product manager and product owners who are passionate about and take a client-first approach to everything they do.
The Digital Banking product team manages the day-to-day and strategic direction for FIS's Digital One portfolio of products which provide digital experiences and services to small and mid-tier banks across the U.S. The portfolio includes online and mobile banking apps, digital account opening, artificial intelligence-enabled data analytic capabilities and next-generation digital engagement tools including chat, video conference and document collaboration.
What you bring:
  • You have 10+ years of product management experience-required
  • You have 5+ years of managing digital products as a plus
  • You will be both strategic and tactical in ways of identifying and creating features, understanding how they fit into the larger product suite.
  • You will be capable of assessing the needs of the digital ecosystem, meet the needs of the customers, and understanding technological and compliance related impacts on the products.
  • You can motivate your team and partners with a vision and executable steps to achieve that vision.
  • You are a self-starter, need little direction and takes own initiatives
  • You have excellent communication skills both verbal and written as well as strong presentation skills within a group or large audience

What you will be doing
As the Digital One Retail Banking Lead, you will own the strategic direction and execution of the consumer and small business components of the Digital One suite of products - including online and mobile banking apps, digital account opening and financial wellness such as credit monitoring, budgeting and spending insights. You manage the integration of an expanding portfolio of partnerships with FinTechs and other 3rd party software providers into the Retail Banking product suite.
Specifically, you will lead or be directly involved in:
  • Manage the rollout of the latest-generation online banking experience, including the upgrade of clients from legacy platforms.
  • Launching a next-generation mobile banking experience that provides consistent experiences with the online banking channel
  • Enhancing the Digital Account Opening product and strategy to be more deeply integrated in the retail ecosystem and enabling a digital-first mindset for banks
  • Embedding a robust client experience and feedback program that incorporates the voice of the customer into our design and development processes
  • Continuously evolving user experiences to push the boundaries of traditional banking apps, emphasizing simplicity, discoverability, and personalization
  • Managing the measurement of Key Performance Indicators (KPIs), including financial measures, against targets for your portfolio
  • Discovering, championing, and implementing partnerships with FinTech and emerging technology providers that enhance the product offering

You will also:
  • Demonstrate leadership qualities by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
  • Lead with an omni-channel mindset that fully incorporates online and mobile experiences as well as the latest trends such as wearables, and beyond
  • Manage of a team of product managers and product owners, including setting objectives, measuring progress, and engaging in ongoing performance discussions
  • Collaborate with senior management to provide executive-level business updates, content for market messages, sales collateral, and RFPs (request for proposal).
  • Work closely with development teams to review enhancement requests for strategic value and align resources to high priority projects.
  • Presents product information and industry thought leadership to external audiences in webinars and client conferences

What we offer you
  • A multifaceted job with a high degree of responsibility and a broad spectrum of visibility and opportunity
  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • A variety of career development tools, resources, and opportunities
  • Time to support charities and give back in your community
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing

Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

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An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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