AVP Digital Product Owner (Digital Payment and Wallet Solutions) at Synchrony (Atlanta, GA)

| Atlanta, GA
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Job Description:

Role Summary/Purpose:

Synchrony's Digital Apply, Buy, Servicing & Collections products are used by 1B+ visitors annually and are the virtual face of the brands we support.

We are seeking an Agile Product Owner to lead the development and releases of various Synchrony Digital Payment/Purchasing solution enhancements and launches.

The ideal candidate will have strong communication skills, have experience working in a matrixed environment with technical development teams, strong project management and Agile skills with a focus on digital payment and digital pass solutions, including Apple and Google Wallet applications and proven track record of delivering projects on time, within budget and exceeding adoption targets. This position will report to the VP, Digital Payment, Buy and Wallets Leader.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.

Essential Responsibilities:
  • Define and gather details for requirements, write and refine user stories, prioritize backlogs and plan releases according to the Program Increment plan, Participate and work with agile teams during program increment planning each quarter, report out team/project status on bi weekly stakeholder calls.
  • Partner with multiple internal (i.e. Product Management) and external sources to gather market intelligence and user VOC and translate the results into detailed product requirements.
  • Oversight and leadership of the end-to-end product development cycle including build, test, launch and adoption.
  • Partner with key stakeholders such as IT, Credit, Client Teams and Compliance to identify and prioritize future features to deliver to market.
  • Work with internal and external partners to create screen prototypes / wireframes, gather feedback and adjust to optimize performance.
  • Partner with Digital Analytics team to closely monitor, analyze and optimize usage patterns.
  • Coordinate and lead user acceptance testing (UAT) for various digital releases.
  • Support and aid in any Legal/Compliance items related to the digital platforms.
  • Ensure all builds and developments adhere to and meet ADA standards and requirements.
  • Perform other duties and/or special projects as assigned.

Qualifications/Requirements:
  • Bachelor's degree OR in lieu of degree; high school diploma/GED and 7+ years of Project Management experience
  • A minimum of 3 years of project management experience, preferably IT Project Management
  • 2+ years of experience leading software development projects

Desired Characteristics:
  • Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment
  • High energy, self-motivated, with strong communication skills and experience working with external clients & technical development teams.
  • Ability to adapt to varying scenarios and cater presentations and style based on the audience
  • Experience with Agile software development framework, acting in the Product Owner role
  • Experience in the credit card or financial services industry
  • Curiosity and passion for learning about new technologies and identifying ways to drive innovation
  • Self-aware and adaptable
  • Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners
  • Strategic thinker with ability to develop and implement actionable plans to drive business results
  • Strong project management experience with a record of delivering on time and across functions
  • Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications

Eligibility Requirements:
  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:
  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Marketing
More Information on Synchrony
Synchrony operates in the Financial Services industry. The company is located in Stamford, CT, Charlotte, NC, Kettering, OH and Chicago, IL. Synchrony was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 19 open jobs at Synchrony, click here.
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