Company Overview

HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion - all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary Assesses customer problems and works with cross-functional teams to identify product solutions. Gathers, analyzes, and documents requirements for internal customers while ensuring technology solutions aligns with business needs and strategic goals. Assists in defining product roadmaps and ensuring roadmaps align with customer needs through qualitative and quantitative analyses. Major Tasks, Responsibilities, and Key Accountabilities Interfaces with business stakeholders and technical teams to define, gather, and document requirements for product design and development. Helps build business cases for product ideas. Coordinates the product lifecycle from strategic definition through end-of-life planning. Understands market needs and pain points to help recommend product solutions. Conducts grooming sessions with user interface and development teams. Assists with training plan development, training sessions, user support, and developing user documents, including web manuals and reference guides. Participates in the quality assurance process by explaining complex processes and aiding in the development of test plans. Develops detailed business cases, return on investment calculations, value definition, cost assessments, benefits, and risk analyses. Provides market, industry, and competitive expertise to drive product positioning. Helps develop product offerings with a competitive advantage. Measures and reports product performance and quality. Analyzes current state and emerging technological functionalities to drive business value. Nature and Scope Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. May provide general guidance/direction to or train junior level support or professional personnel. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time. Education and Experience Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications & Job Specific Details

Preferred Qualifications:

• Exposure to modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
• Familiarity with research and usability strategy deliverables such as discovery findings, mental models, scenarios, user journey maps, personas, debrief documentation, screeners, testing plans, task lists, low and high fidelity prototypes, annotated wireframes, and/or clickable prototype
• Experience translating user needs into visual assets
• Experience conducting user research and testing to understand needs
• Experience communicating with and influencing functional and technical team members at all levels in the organization
• Familiarity in working as part of a collaborative, cross-functional, modern software design and development team
• Exposure to creating, prioritizing, and accepting user stories
• Exposure to identifying goals, metrics, and analytics to measure product value
• Exposure to rapid prototyping and visualization tools such as Axure, iRise, Balsamiq, Omnigraffle, Visio, Adobe CC, and UXPin
• Exposure to CRM tools such as Salesforce.com, Microsoft Dynamics

PRID

PRID152