Toast
We empower the restaurant community to delight guests, do what they love, and thrive.

Associate Product Manager, Kitchen Operations

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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Are you bready* for a change?

As an Associate Product Manager of the restaurant operations product team, you will be part of the team  that is transforming the strategy to make kitchens, the heart of the restaurant, more productive, streamlined and pleasant. You will develop a deep empathy for the needs of our restaurant customers (especially Kitchen Staff) and their guests while working with teams across Toast including Product, Engineering, Design, Marketing, Sales, and Customer Support to build and shape innovative new products and offerings. 

Working closely with the Senior Product Manager and other key stakeholders, you will craft a roadmap driven by market fit, customer needs, and a delightful user experience. This is a high visibility role with an opportunity to make a real impact at a fast-paced and dynamic organization with phenomenal growth.  

About this roll*:

  • Develop relationships with restaurateurs and restaurant personas (Manager/Servers/Cooks) to deeply understand current pain points and opportunities.
  • Collect and analyze quantitative and qualitative data to measure the business impact and customer outcomes of initiatives.
  • Define problems and strategic rationale before designing solutions.
  • Collaborate and communicate feature requests to Engineering and Design teams in a fast-paced, agile environment.
  • Drive go-to-market and adoption actions to deliver impact and value to customers. 
  • Work cross functionally with internal teams.

Do you have the right ingredients*?

  • Proven time management and organization skills with the ability to prioritize and manage workload.
  • Be able to work independently, anticipating and resolving problems.
  • Self-motivated and dedicated with proven creative/critical thinking capabilities.
  • Excellent communication skills, including interpersonal relationship building.
  • Strong data background.

*Bread puns encouraged but not required

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

At Toast, we're focused on empowering the entire person. We know that wellness looks a little different for everyone, which is why we offer an array of benefits outside of the traditional offerings, including mental health programs, financial wellness resources, care giver benefits, and so much more. By providing our employees with plentiful resources and benefits, we're setting them up to thrive.

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