Assoc. Product Manager (Technology) at Blackhawk Network (Dallas, TX)

| Dallas-Fort Worth, TX
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About Blackhawk Network:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!


The Blackhawk Network Incentives' Platform Product Manager is responsible for working with the product director on product planning and execution, focusing on defining and prioritizing product and customer requirements and working closely with technology, sales, marketing, risk, compliance, and operational support teams to ensure revenue and client satisfaction goals are met. The Product Manager will be responsible for feature development on our B2B reward platform.


  • Define and write detailed product user stories; partner with development team on grooming, prioritization, and implementation of those requirements
  • Partnering cross functionally with business and development teams to define and prioritize features and functions
  • Partner with QA team to define and refine user acceptance criteria, assist with development of test scripts, ensure defects are identified and handled expeditiously
  • Track project status and provide updates at weekly cross-functional review meetings, including tracking and resolution of all issues
  • Generate detailed documentation describing new features/functionality for Account Management, Sales, Customer Service, and Marketing teams
  • Partner with Solutions Engineers and Client Continuity team for client demos and solutioning
  • Project management of customer requirements and other key product functionality implementations across multiple organizations
  • Liaison with Account Management, Sales and Onboarding teams on customer issues and questions
  • Organize workload to move multiple projects forward at the same time
  • Research customer requirements and conduct competitive analysis. Become an expert on how our product compares to the competition, enabling identification of new market opportunities and product enhancements.
  • Communicate clearly with all functional areas of the company


  • Minimum 2-4 years of experience as a product analyst/manager, project manager, product marketing or product support role
  • Familiarity or experience working in agile development environment
  • Experience writing product requirements, use cases and/or user stories
  • Clear English writing skills; writing samples may be required from candidates selected for interviews
  • Strong organizational skills
  • Excellent communication skills; able to communicate product concepts and requirements, as well as project plans to cross-functional teams
  • Ability to define, understand, and map end-to-end processes
  • Experience performing high-level data analysis; must have a general understanding of databases and structures
  • Strong competency in Microsoft Office products (Excel, Word, PowerPoint) and LucidChart
  • Resourceful and a self-starter with immense attention to detail and follow through
  • Ability to multi-task and perform multiple initiatives at one time
  • Ability to work in a fast-paced environment under pressure of deadlines
  • Persistence and ability to hold project team members accountable
  • Mobile solution development experience a plus
  • Experience in the fintech industry is a plus
  • Experience with Redeem/Synergy platform, preferred.

  • Bachelor's Degree in Business or related field or equivalent




EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
More Information on Blackhawk Network
Blackhawk Network operates in the eCommerce industry. The company is located in Pleasanton, CA. Blackhawk Network was founded in 2022. It has 2265 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 24 open jobs at Blackhawk Network, click here.
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