Job Description Description
The Global Customer Platform (GCP) as a new platform that provides a common set of core customer data services consistent across products, customer journeys, and channels. The sub-domains within GCP include customer identity management, customer contact channels, customer preferences, customer relationships, customer classifications, customer LOB alignment, and the customer profile. We are modernizing aging mission-critical customer data infrastructure to enable bank to complete on data quality and agility. Our mission is to provide accurate and timely core customer information in support of firm wide product and service offerings in order to enable a consistent customer experience.
The Senior Program Manager within the Global Customer Platform Product team is responsible for driving critical cross-functional projects in support of designing, developing, and implementing customer-centric data assets for use across the firm. The ideal candidate will efficiently coordinate a broad portfolio of projects and drive them to successful closure. The candidate will partner with the Customer Data Domain Lead and key stakeholders to define project scope and develop the business case. The candidate will also develop and manage project plans, create executive reporting, and manage stakeholder communications. The candidate must have the ability to partner with stakeholders inside and outside of the department to understand their needs and facilitate the design and development of robust data solutions that meet and/or exceed customer expectations.
Responsibilities include the following:

• Support the development of strategic roadmaps for the customer data domain that describe a sequence of projects to improve management and utility of the data for the business
• Assist in business case development and management of project financials
• Facilitate the navigation of IT Demand Management activities to ensure project activities stay on schedule
• Document and manage project planning activities
• Facilitate use case & requirements definition, design, testing, and implementation of new data assets and analytic capabilities that address specific business needs
• Actively coordinate planning and execution of business testing activities ensuring issues are raised and resolved quickly to minimize project timeline impacts
• Drive project execution
• Proactively seek to identify obstacles and collaborate with the team to identify solutions and alternatives
• Create executive reporting and presentations that communicate relevant and timely program and roadmap information
• Manage program and project stakeholder communications
• Create and organize project and program artifacts
• Take an active leadership role in the organization and help instill a customer-centric culture

Educational Requirement
The candidate must have a Bachelor's degree in business or related field and at least 10 years of relevant experience. Master's degree preferred.
Required Skills

• Proven experience in delivering high-value technical projects
• 10+ years of experience in project/program management
• 3+ years of experience in agile and lean methodologies
• Excellent presentation and facilitation skills
• Excellent oral and written communication skills
• Ability to work effectively and gain credibility and respect of key partners both inside and outside of the organization
• Ability to lead and persuade others while positively influencing the outcome of team efforts
• Powerful communicator who engages colleagues, business partners, external stakeholders, and employees
• Must have ability to deliver high-quality results under tight deadlines and be counted on as an essential and fully vested partner

Preferred Skills

• Knowledge of Chase IT tools such as SNOW and Jira are a major plus
• Knowledge of the consumer lending lifecycle, including loan origination, sales/servicing, default management/loss mitigation
• Agile or scrum master training/certification

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.