Analyst-Product Development (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Merchant Platforms & Capabilities (MP&C) Products team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

The Merchant Platforms & Capabilities (MP&C) team looking for an analytical, motivated self-starter for a Project Analyst role. The analyst will develop requirements and manage project tasks required to deliver small - large complex projects.

Delivery is achieved through Agile methodology and best practices. The analyst will deliver change aligned with the vision and goals of GM&NS (Global Merchant and Network Services) while coordinating, interacting, and directly influencing multiple American Express business units around the world driving global systems development and integration throughout the development of business requirements, system support, and development of system reports.

  • Candidate will work in conjunction with product managers, product owners and scrum teams to break down features into user stories and define acceptance criteria.
  • Prioritize the scrum team's backlog in collaboration with the Product Manager and other impacted teams, working to remove imediments.
  • Candidate will be responsible for facilitating calls across project teams and other business areas to resolve issues and identify gaps. This may include working with Business partners and Technologies to ensure identification of needs.
  • Candidate will participate in scrum ceremonies, including sprint planning, show-and-tell, and program increment planning.
  • Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures.
  • Develops deep understanding of the problems our stakeholders are trying to solve and the challenges in merchant onboarding and pricing.

  • Ability to manage multiple priorities, collaboration across multiple business teams and the ability to effectively communicate with all levels of the organization and will work across various stakeholder groups, Technologies, Compliance, Pricing, Merchant Processing and Policy, Servicing, and other cross functional teams.
  • Ability to accommodate multiple time zones when required
  • Ability to solve complex problems
  • Strong Analytical skills
  • Excellent communication skills
  • Able to self-manage and prioritize competing tasks.
  • Bachelor's degree or 2+ years Business Analytics experience

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 194 open jobs at American Express, click here.
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