Job Description The Team:
This role is within the Cybersecurity and Tech Controls (CTC), Governance Risk & Controls (GRC) organization. You will be joining a Product team delivering high quality and timely solutions for an internal application responsible for supporting various technology risk and control assessments performed by assessment service teams in the Global Technology Assessment and Assurance function and the Global and Regional Regulatory Information Security Managers. The product is focused on delivering a strategic, flexible, and scalable assessment platform capable of supporting various assessment methods applied against technology controls and various asset types. It is a web-based application developed on microservice architecture deployed on a cloud platform. You will be working in a highly interactive environment with feature teams practicing full Agile SCRUM methodology. The Product plays a critical role in a complex and robust ecosystem interconnected with multiple upstream and downstream systems. Business process flows and data flows supported by the Product are cross-product and cross-functional and you will play an integral role developing solutions that are well-defined and well-integrated throughout the E2E journey in the ecosystem.
Key Responsibilities

• Interact with users and stakeholders to gather, prioritize, and document requirements in Confluence/Jira.
• Conduct user interviews, prepare designs and translate the user requirements into valuable business outcomes.
• Write JIRA stories with clear user story, acceptance criteria and definition of ready.
• Ensure the backlog of user stories is ordered, well documented with mock-ups as needed.
• Manage the product deliverables against aggressive stakeholder commitments and deadlines, removing blockers to progress product development.
• Coordinate UAT sessions and sign off with users. Validate the 'acceptance criteria' & results in UAT, raising critical bugs as a matter of urgency.
• Support product releases prior to, during, and post deployment.
• Attend all SCRUM ceremonies and ensure preparedness to avoid development delays.
• Train users on the tooling solution and ensure training documentation is kept evergreen.
• Maintain effective relationships with users, sponsors, stakeholders, and key partners, managing their expectations.
• Monitor operational metrics to manage product's optimal performance.
• Develop monthly release plans as well as yearly roadmap of target outcomes.

Key Skills / Experience:

• Analytical skills and attention to detail in written documentation.
• Ability to build partnerships and work in a collaborative team environment.
• Self-motivated, driven to learn and to achieve targets and deliverables.
• Strong organizational skills and time management.
• Strong communication and presentation skills.
• Creative problem solver, capable of developing innovative and differentiated solutions.
• Experience of the Agile / SCRUM methodology, knowledge of Jira / Confluence.
• Experience writing user stories and user journeys.
• Experience with user acceptance testing (UAT).
• Experience designing QlikSense dashboards is a plus.
• Regulatory and Technology Risk and Controls knowledge is a plus.

CTC (Cybersecurity & Technology Controls)
The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls, and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable, and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.