What you will do in this role:
Respond via telephone and written communications via email or helpdesk, with urgency, courtesy and professionalism to dealer and key account requests for technical assistance (follow-up and follow-through are essential)
Accurately document events as they happen and create a report via the KION community portal
Train dealer technicians to properly utilize service software tools, computer databases and electronic manuals to correctly diagnose and resolve product problems in the field
Provide ad-hoc on-site support for product demonstrations
Effectively communicate with internal counterparts regarding developing issues and to obtain required information as necessary
Other duties as assigned to support customer service efforts. Examples may include on-site installation support, wire guided vehicle installations and troubleshooting, assisting in developing and monitoring dealer aftersales support efforts, assisting in the development of various product marketing campaigns, initiating outgoing telephone calls to dealers to improve communication, etc.
Tasks and Qualifications:What We are Looking For:
5+ years of varied dealer/customer contact experience
An automotive or industrial equipment background is preferred
A strong emphasis in AC-DC electrical diagnosis as well as hydraulics diagnosis is preferred
Bachelors Degree preferred
Ability to travel up to 75%
Excellent technical and mechanical skills and practical experience related to troubleshooting, diagnosis and repair related to forklift products and technology
Ability to read technical parts drawings, service manuals and schematics, particularly for Linde Material Handling equipment
Ability to effectively communicate technical information via telephone, email, internet tools and in person
Practical experience with Linde products, components and dealers preferred
Proficiency in Microsoft Office applications (Word, Excel and PowerPoint)
Strong computer skills and experience using diagnostic software
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Top Skills
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
