Product Specialist

Salary Range: $70,000-$85,000

The exact salary will vary based on years of experience and the level of proficiency in both hard and soft skills. It is uncommon for someone to be hired at the highest point of the salary range for their position. If you feel like this position is right for you but your desired salary range differs, please still apply. 

Minimum Years of Experience Required: 2 years

Working Location: Candidates with 2+ years of experience eligible for in-office, hybrid, or fully remote schedules. Relocation subsidies available. At least 3 visits (per year) to the Chicago headquarters are required. Please note candidates must be able, willing and excited to travel. 

*If you are based in the Chicagoland area, you’ll be required to work onsite for your first 90 days. After that, your schedule (in-office, hybrid, or remote) will be determined in alignment with performance and team needs.

Sponsorship: We’re unable to provide visa sponsorship for this position, either now or in the future. This includes individuals currently on OPT or STEM OPT. We truly appreciate your interest and encourage you to explore our other opportunities that may better align.

Application Process: No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically. We truly appreciate people leveraging AI in workflows and projects, that being said we respectfully request your few sentences come from you directly and not an AI helper. 

Interview steps may include:

1. 30 minute phone call with a recruiter
2. Short homework assignment
3. Video call with hiring manager + review of homework assignment
4. In person meeting in Chicago with the Product team

ABOUT THE COMPANY

ALIS  is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The ALIS team designs, builds, delivers, and supports our flagship product ALIS (pronounced “Alice” and stands for Assisted Living Intelligent Solution).

CULTURE

At ALIS, our culture is rooted in purpose and passion. We show up each day with a positive attitude, ready to make a difference. We care deeply—about our work, our clients, and each other—and we act with honesty, respect, and integrity. We thrive on change, embracing curiosity and continuous growth. 

From creating joyful experiences to delivering high-quality, impactful solutions, we relentlessly seek excellence in everything we do. Joining ALIS means being part of a collaborative team that’s driven to improve lives through innovative software and meaningful connections.

ALIS is looking for a Product Specialist who combines analytical thinking, curiosity, and strong ownership. You’ll manage product backlogs, prioritize features, and drive initiatives forward from idea to release. You’ll collaborate with developers, designers, and stakeholders - bringing clarity, structure, and creativity to the product process.

This role is ideal for someone who thrives with autonomy, communicates proactively, and loves transforming user insights into scalable, high-impact solutions.

JOB ACCOUNTABILITIES 

• Continuously build and maintain a backlog of work for engineering by collecting bugs and feature requests, identifying patterns, and prioritizing. 

• Collaborate with CS/AM on escalations to determine priority.

• Manage sprint scope changes.

• Gather requirements with clients and stakeholders and document findings.

• Deploy discovery techniques depending on the size and type of project to de-risk and scope the value, usability, feasibility, and business viability.

• Understand user workflows and get a sense of direction for the user experience.

• Work closely and collaboratively with UX designers to brainstorm, learn about users and personas, and map workflows.

• Lead solution design discussions, working closely with designers, developers, and technology teams. Iterate quickly, identify opportunities, and further de-risk and scope. Be prepared and knowledgeable of all problems, facts, and workflows.

• Plan sprints and build project milestones, and continuously liaise among stakeholders and engineering.

• Build and maintain quarterly, annual roadmaps 

• Develop a product vision, evangelize relentlessly while knowing when to change or grow the vision 

• Lead daily scrums and work closely with developers to ensure timeliness of deliverables 

• Keep stakeholders looped into the status and progress. Demo frequently. Continuously prompt, gather, sort, and implement feedback

• Conduct UAT and bring in other testers, stakeholders, or early adopters to measure how closely a new feature will hit the target. Iterate fast. Put the final stamp of approval and backing behind features.

• Enable sales and client services teams. Develop and share documentation on how new features work, and share information with the Helpdesk admin. Train internal teams. Help setup demos. 

• Develop rollout plans alongside stakeholders, communications and marketing teams. Flag and plan beta tests to further de-risk, gather feedback to quickly iterate

• Define and measure adoption and usage for existing modules and new features. Report quarterly on base metrics and changes over time.

JOB QUALIFICATIONS

• 2+ consecutive years of experience in a product role at a SaaS company

• Customer Knowledge- expert on the customers issues, pains, desires, how they think , how they work, what makes them buy a product. 

• Data Knowledge- Need to do continuous qualitative and quantitative analysis to deeply understand why customers behave the way they do, and what they are doing.

• Business Knowledge-Have deep knowledge of the ALIS product, and how the product matters to the business. Know your stakeholders, and the constraints they operate under, and commit to delivering solutions that are consistent with those constraints.

• Market & Industry Knowledge- Have deep knowledge of competitors, tech trends, customer behaviors and expectations, and follow relevant industry news and analysis.

• Pod Leadership-Have deep commitment to bravely leading the pod, and being the first to stick your neck out, keep work flowing, communicating clearly and turning your team into a well oiled machine.

BENEFITS:

• 8 Company Holidays (office will be closed) 

• 1 Floating Holiday

• 10 days of PTO (Year 1)

• Subsidized medical, dental and vision insurance 

• 401k Plan + Up to 5% Matching

• Pre-tax Commuter Benefits 

• Casual Dress 

• Referral Bonuses 

• Employee Assistance Fund

• Paid Parental Leave

• Paid Jury duty & Bereavement Leave 

• Length of stay rewards 

• Company bonus pool

• HSA and FSA

• Life Insurance policy subsidized by Company 

ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.