Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the teamThe Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.
What you’ll doAs a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week.
You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
You’ll directly build agent capabilities to solve real-world user problems. That means getting hands-on with prompts, evals, skills, tools and the machinery that lets you introspect and identify opportunities within the conversational experience.
- Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
- Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful.
- Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
- Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
- Redefine how we think about quality for agentic conversations
- Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirementsOur ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and the desire to create something new.
- 5+ years of experience as a Product Manager
- Deep user empathy and a high bar for user experience
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Skills Required
- 5+ years of experience as a Product Manager
- Deep user empathy and a high bar for user experience
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise, leading technical products or a background in computer science
- Strong written and verbal communication skills
Stripe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stripe and has not been reviewed or approved by Stripe.
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Healthcare Strength — Healthcare is positioned as comprehensive across mental, physical, and medical plans. Mental-health support is repeatedly surfaced as a meaningful part of overall coverage.
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Parental & Family Support — Parental leave and fertility benefits are highlighted as core elements of the package. Leave-related benefits are portrayed as a standout area of support for families.
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Fair & Transparent Compensation — Compensation is framed as a relative strength compared to other parts of the employee experience. Pay is frequently characterized as competitive and, for many roles, perceived as fair in absolute terms.
Stripe Insights
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
