Product Manager - SinglePoint

About Northern Light 

Northern Light provides the world's most sophisticated machine learning-powered competitive intelligence platform for market research. For over 25 years, we've been helping Fortune 1000 enterprises make smarter, faster, and more informed decisions through our award-winning SinglePoint knowledge management platform. Our clients include global leaders across technology, pharmaceuticals, telecommunications, and life sciences who depend on us to transform fragmented data into strategic clarity. 

We're an employee-owned company that takes pride in our compulsive drive to provide exceptional client support. We wake up each day ready to tackle the challenges of knowledge management and we never stand still. Our recent innovations include generative AI capabilities, machine learning insights, and advanced competitive intelligence automation. 

 
The Opportunity 

We are seeking a strategic Product Manager - SinglePoint to own the end-to-end lifecycle of our AI-powered knowledge management SinglePoint portal platform. In this role, you will define product strategy, develop roadmaps, and collaborate with cross-functional teams to build and enhance a platform that drives value for our customers' competitive intelligence and marketing operations. You’ll need a blend of product expertise, business acumen, and passion for leveraging AI to solve enterprise-level challenges. 

What You'll Do 

Product Strategy & Roadmap: 

• Develop and communicate the product vision aligned with the company's overall strategy and customer needs. 

• Translate market trends, customer feedback, and competitive intelligence into actionable product roadmaps and feature sets. 

Customer-Centric Development: 

• Partner with competitive intelligence and marketing teams in customer engagements to understand pain points and opportunities, ensuring the platform delivers meaningful insights and improves productivity. 

• Collaborate with Customer Success and Sales teams to gather feedback and prioritize features that maximize user satisfaction and retention. 

AI Integration & Innovation: 

• Work closely with management, R&D, and engineering teams to enhance AI capabilities, such as generative and conversational AI, natural language processing (NLP), machine learning models, and predictive analytics. 

• Ensure our AI-powered solutions align with industry trends and solve complex business problems for marketing and competitive intelligence professionals. 

Cross-Functional Collaboration: 

• Manage product development processes with project management and engineering teams using Agile methodologies, ensuring timely delivery and high-quality releases. 

• Coordinate with marketing to create compelling product messaging, case studies, and launch plans for new features. 

KPIs & Performance Measurement: 

• Define and track key product metrics, such as adoption, engagement, and customer retention, to measure product performance. 

• Conduct regular product reviews and adjust priorities based on feedback and data-driven insights. 

Market Research & Competitive Analysis: 

• Stay current with the competitive landscape, market trends, and AI and knowledge management technology advancements. 

• Identify new growth opportunities and competitive differentiators through research and analysis. 

Product Marketing & Positioning: 

• Collaborate with marketing to craft compelling messaging around content collections and search features, highlighting their impact on competitive intelligence and marketing insights. 

• Develop product marketing assets (e.g., whitepapers, webinars, case studies) that showcase the platform’s value to prospects and customers. 

• Partner with sales to align product positioning with customer needs and market trends. 

• Conduct market research and competitive analysis to identify trends, differentiate the product, and guide messaging. 

• Design and execute marketing, advertising, and promotion programs. 

• Work with customers and sales staff to close orders and promote the successful use of products 

What You Bring 

• 6+ years of experience as a Product Manager in a SaaS or B2B technology company. 

• Proven experience managing AI-powered products, ideally in knowledge management, competitive intelligence, or marketing tech. 

• Strong understanding of AI concepts, including NLP, machine learning, and predictive analytics. 

• Familiarity with the needs of competitive intelligence and marketing departments in large enterprises is a plus. 

• Demonstrated ability to lead cross-functional teams in an Agile environment. 

• Experience building and executing product roadmaps from concept to launch. 

• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels. 

• Strong analytical mindset with a focus on data-driven decision-making. 

• Familiarity with product management tools and analytics platforms.  

Work authorization requirements:
 

Must be authorized to work in the United States (unfortunately we cannot sponsor visas).  

What We Offer: 

• Benefits package that includes medical, dental, vision, and 401(k). 

• Holiday and Paid time off. 

• Parental leave. 

• Life and disability insurance. 

• Remote flexibility and a supportive team culture. 

• Opportunity to work with top global brands and cutting-edge AI solutions. 

Job Type: This is a Full-Time position located in Boston, MA.

Working at Northern Light:  
Northern Light is based in Boston. Northern Light is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Northern Light is an E-Verify participant.  

 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.