Product Manager Operations

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe PCR Devices Product Management Operations team has ownership for Commercial Products from product readiness through the lifecycle of the product.
The Operations Product Manager works closely with cross-functional teams including Product Planning, Engineering, Supply chain, Marketing, Service and Sales to plan and execute the product launch and the maintenance through the life of the product.
Job Description

 The Operations Product Manager will be responsible for the setup, orderability, pricing implementation and overall readiness of the various teams supporting the product: Customer Service, Marketing, Supply Chain, Quality, Regulatory, etc. The Ship Acceptance readiness is analyzed and granted by the Operations Product Manager. The Operations Product Manager is fully responsible for the product and related issues during the lifecycle of the product.

Product Management responsibilities include (but not limited to):

• Manage the product portfolio from Product Readiness to Product Cancellation

• Define the Ship Acceptance Plan and execute accordingly

• Implement product pricing in collaboration with Sales and Finance

• Implement product ordering according to regulatory compliance in specific countries

• Create and maintain Price Pages for Partners and Customers

• Create and Maintain product BOM (Bill of Materials)

• Support Service Plan in collaboration with Service team

• Evaluate competitive intelligence and recommend plans of action

• Evaluate product financial performance and recommend plans of action

• Evaluate customer feedback on performance/accessories/pricing and recommend plans of action

• Suport Beta testing and Customer Touch Points (CTP)

• Assess product quality issues and provide input on fixes

• Assist go to market and pre-sales teams with request for support and related information

• Work with the Marketing team to develop product brochures and maintain the integrity of the product website and all related information (brochures, user guides, service manuals, training information, etc).

• Support availability of product software for partner/customer access.

• Define product cancellation plans and execute accordingly.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

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Basic Requirements

Bachelor's Degree and 5+ years of relevant technology experience in engineering or Product Planning or Product Management roles

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].