IDEXX is seeking a passionate Product Manager to own the roadmap for billing and subscription-management integrations that power pricing, quoting, invoicing, and revenue operations. This role is critical to our SaaS transformation and focuses on self-service, automation, and eliminating manual remediation steps across the quote-to-cash lifecycle.
This role will be based hybrid onsite in our Auckland office. We are onsite 3 days per week, remote one.
You’ll collaborate with our Business Services Team, Finance, PMO and Revenue Operations Team to deliver scalable, reliable solutions using the VetSoft billing platform, SAP, Salesforce (SFDC), Snowflake, Tableau, and Chargebee.
What you will do- Drive automation: Replace manual billing processes with automated workflows and error handling.
- Enable self-service: Build tools and integrations that allow internal teams to manage subscriptions and billing without engineering intervention.
- Remove friction: Identify and eliminate manual remediation steps in billing and subscription lifecycle management.
- Define requirements and acceptance criteria for integrations between SFDC, Chargebee, and SAP.
- Partner with engineering to design resilient, auditable integrations and data flows.
- Collaborate cross-functionally with Business Services Team, Finance, PMO and Revenue Operations Team to align on priorities and outcomes.
- Measure success: Track KPIs such as automation coverage, reduction in manual steps, invoice accuracy, and subscription sync health.
- Internal teams can manage billing and subscription changes without engineering support.
- New pricing models launched without disruption, supported by clear operational playbooks.
- Manual remediation steps reduced significantly or eliminated.
- Automated workflows handle common errors and edge cases reliably.
- Accurate, timely billing with minimal exceptions.
- Sales and Deal Desk report fewer blockers and faster time to quote and contract.
- Audit and compliance reviews pass with minimal findings.
- 4 to 6 years in Product Management or related roles.
- Familiarity with billing and subscription systems (SAP, SFDC, Chargebee).
- Experience with automation and process improvement.
- Strong communication and stakeholder management skills.
- Comfort working in agile environments and writing clear user stories.
Salary of 135-150k
Open style office space with plenty of room for you to grow
Dog friendly office
Free onsite gym
Health insurance
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Top Skills
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
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