Product Engineer (eBeam)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Product engineering serves as the central technical resource collaborating with engineering, manufacturing, technical support, installation, quality, marketing, part supply chain, and field as the product(s) move through the Product Life Cycle. This role will coordinate and work directly with the aforementioned teams to incorporate beneficial serviceability, part supportability, and service business practice improvements into product serviceability.

• Influence Designers to adopt features that optimize KLA's Service business: Calibrations, Diagnostics, Cost of Service (CoS), Reliability, IP protection
• Coordinate with multi-functional teams to ensure spares support to our customers (SLA)
• Identify gaps or opportunities for improvement, quantify the savings/benefits and implement CIPs to deliver performance at lower costs
• Create and track documentation, Field Service Bulletin (FSB), and Tech Talks along with Engineering Change Order (ECOs) and Field Change Order (FCOs)
• Support Product Life Cycle, Service Readiness Reviews (SRR), and Phase Exits. Along with Product Service Reviews (PSR) and Service Business Reviews (SBR)
• Develop innovative projects to improve overall service experience of eBeam technical and customer support engineers
• Oversee Volume and Mature eBeam tools – Escalation support, part obsolescence, and bridging gap between field service engineers and division
• Detail technical work and create best known methods (BKMs) on released products.
• Detail any improvements need to knowledge data or systems.
• System level Troubleshooting experience

Minimum Qualifications

• Bachelor’s degree in engineering
• Minimum 2 years’ experience with eBeam and Ultra High Vacuum technology
• eDRXX and Ranger knowledge base are preferred
• Knowledge of Mature product lines (eCD/8xxx, eS3x, eS8x, etc) is an added plus
• Experience with project management is a plus

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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