Product Engineer, Customer Team

As a Product Engineer on the Customer team, you’ll work across engineering, customer success, and product to help the best teams in crypto succeed with Turnkey. You’ll identify where developers are getting stuck and step in to fix it. That could mean writing code, debugging tricky edge cases, or advocating for product improvements that smooth the path for everyone who comes next. 

This is a hands-on, high-impact role that blends technical depth with customer context. It’s a great fit for a strong generalist engineer early in their career who wants to move fast, ship real improvements, work alongside one of the strongest technical teams in crypto, and build a deep understanding of how great products and developer experiences are built. 

Over time, this role could evolve into a position on the core engineering team, a product management role, or a leadership path within the customer organization. 

• Solve high-signal customer challenges — everything from confusing integration blockers to debugging real edge-case issues in production

• Embed with top customers to guide implementation and serve as a technical thought partner

• Collaborate closely with our engineering and product teams to feed in product improvements, bug reports, and feature ideas

• Build example code, scripts, and tools that make common workflows easier

• Help build internal tooling and workflows to scale how we support developers

• Be the connective tissue between the problems customers face and the product we build
  

• 1–3 years of engineering experience 

• Strong with Typescript and React; familiarity with React Native

• A generalist mindset: you can learn new systems quickly and debug anything from browser quirks to backend edge cases

• Excellent communication skills and willingness to jump on a call, share your screen, or write clear docs to unblock someone

• Serious ambition. You want to grow fast, own more, and you're not afraid to roll up your sleeves to get there

• Interest in crypto, even if you don’t have experience yet 

• Very high fluency with AI tools and LLMs in technical environments 

• Experience dropping into unfamiliar codebases and working across multiple languages and stacks

• Product-minded approach to engineering, focused on solving real problems 

• Strong opinions about developer experience

• Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k) - detailed benefits overview available as we get further in the process

• Paid parental leave

• Unlimited PTO (and we will force you to take time off!)

• $3,000/yr learning and development budget to attend industry conferences

• Multiple team offsites per year

• Macbook Pro laptop

• Lunch stipend (for those physically in the New York City office)

Ready to join us on this journey? Email us at [email protected] with your LinkedIn profile and a short overview of why you'd be a great fit for Turnkey.

Please note that while the team is remote, we are only considering candidates who are physically based in the United States with a strong preference for those that can be onsite in the New York City HQ.

Turnkey is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.