Product Design Lead - Payments

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. 

Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality. 

Team Overview:

WMG Tech is a global collective team of experts in Design, Product, Engineering, QA, Data, Operations, Support, and Security. We view technology as the ultimate enabler, a force for good that amplifies human creativity and our business. Whether it’s discovering new artists and songwriters, using data-driven insights and AI to help them create new music and reach new audiences, we’re involved in every aspect of the business, and much more. The possibilities are endless, and we’re just getting started!

Your role:

WMG’s User Experience Team is looking for a Product Design Lead who will lead the strategic overhaul of our internal facing digital product experiences to help artists, songwriters, producers, A&R, marketing and finance users build long lasting music careers for Artists and Songwriters, push boundaries and find new innovative ways to improve our business. Product Design Leads at WMG thrive in fast-paced environments and have a proven track record of simplifying the complex. In this role you will collaborate cross-functionally with writers, researchers, product managers and engineers to create intuitive, user-centered and innovative digital products. Your primary focus will be on transforming these business to business tools to elevate them to have consumer-grade interfaces and ensuring that our products are not only functional but also delightful to use. You will be responsible for crafting experiences that guide users, establish consistent and repeatable patterns for our design system, and drive engagement.

Responsibilities:

• Design at global scale, working on the most important products that power our business and further WMG’s position as the fastest growing major record label in the world
• Develop and implement design strategies that transform, innovate and optimize our products to align with user needs and business goals and actually see them through from vision through research, design, testing, implementation and to launch.
• Mapping the end-to-end user journey for key persona workflows and applying service design methodology
• Lead and mentor other designers, providing guidance and support in executing design projects.
• Collaborate closely with product managers, engineers, researchers and writers to integrate user insights, opportunities and requirements into the product development processes.
• In collaboration with a Research partner, drive the planning, execution, and analysis of user research studies, usability testing, and other user-centered design methodologies to meet project goals
• Translate research findings into actionable design insights and recommendations that drive product improvements.
• Help create new components and styles, contribute to and maintain our Design System and supporting documentation and guidelines to ensure consistency and clarity across all platforms.
• Ensure that design solutions meet accessibility standards and guidelines for an inclusive user experience.
• Stay current with industry trends, best practices, and emerging technologies in product design and user experience.
• Lead how we collaborate and communicate work in regular design critiques as well as technical and stakeholder reviews.
• Help shape the culture, engagement and processes of the WMG User Experience team and larger Technology Organization in this time of growth and change.
• Learn from and collaborate with folks from across the music and tech industry to grow your career and industry knowledge.

Requirements:

• At least 7 years of proven experience in Product Design, UX Design, or similar roles with a strong portfolio showcasing how you’ve designed, delivered and optimized intuitive and impactful experiences for complex B2B products.
• Proven track record of bringing a consumer sensibility to experiences and tackling complex flows and customer journeys but still producing elegant and efficient business products that solve complex, data intensive problems.
• You can work independently or give direction to designers within your team and constantly strive to raise the design bar through applying a wider variety of design skills (e.g., design thinking, design strategy, user problem definition, information architecture, service design).
• You understand that strategy also requires alignment and are able to lead workshops to align the team and stakeholders around a vision and approach.
• You know that modern design happens at the systems level not just interface elements or pages and are passionate about design systems and accessibility.
• Strong proficiency in Figma and knowledge of other major design and prototyping tools as well as user testing platforms.
• Laser focused on solving for user needs, with a strong understanding of user-centered design principles and user research and testing methodologies.
• Excellent communication and presentation skills, with the ability to articulate complex design concepts to cross-functional teams.
• Strong collaboration skills across disciplines and stakeholders to drive positive change, negotiating to outcomes and driving decision-making. You welcome feedback, are a good listener and value a wide range of opinions and perspectives.




When applying, kindly provide detailed instructions on how to access your portfolio, showcasing examples of your process and highlighting the impact your work has had.

About us:

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels. 

Together, we are Warner Music Group: Music With Vision & Voice. 

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright © 2023 Warner Music Inc.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.