Product Delivery Associate

Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
As a Product Delivery Associate within the Corporate and Investment Bank Wholesale Lending Services team, you will play a pivotal role in transforming complex requirements into market-ready products, promoting change initiatives, and ensuring efficient, scalable product delivery. You will collaborate with cross-functional teams, foster key relationships, and champion ongoing product value and innovation.
Job Responsibilities:

• Lead comprehensive data analysis, solution design, and problem-solving to address business needs.
• Assist in end-to-end testing and coordinate effectively with stakeholders.
• Demonstrate experience in system integration and work closely with the technology team.
• Analyze Loan IQ database schema and data models to support business and technical requirements.
• Use SQL for data interrogation, trend analysis, and issue resolution.
• Independently book test transactions and manage User Acceptance Testing (UAT).
• Bridge business and technology teams through effective stakeholder management and communication.
• Translate complex business requirements into actionable product features and user stories.
• Prioritize and manage the product backlog to maximize business value and align with strategic goals.
• Collaborate in Agile team environments, supporting iterative development and delivery.
• Drive continuous improvement and innovation in product and process.

Required qualifications, capabilities and skills:

• Over 8 years of hands-on business analysis experience with lending applications.
• Managed regulatory, interface modernization, and data feed initiatives, with expertise in system integration and cross-team collaboration.
• Proven ability to oversee projects and product backlogs for feature teams.
• Experience integrating and working with Finastra Loan IQ APIs.
• Deep understanding of agented and non-agented loan servicing throughout the full loan lifecycle.
• Skilled in SQL for data analysis and issue resolution.
• Strong track record in identifying and resolving operational discrepancies.
• Independently managed test transactions and user acceptance testing (UAT).
• Excellent stakeholder management and communication skills across multiple regions.
• Proficient in translating business requirements into product features and user stories.
• Familiar with Agile methodologies, prioritizing product backlog for maximum business value, and driving continuous improvement.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.