Job Description:
Department/Product Overview:
The Professional Information Business (PIB) at Dow Jones plays a critical role in the delivery of key B2B products in order to be the power behind global businesses. We are a truly global business with a significant proportion of our customer base coming from outside the US. We provide information, data and analytics to help support and drive our customers key business decisions, and protect their organizations from risk. The PIB business is broken into three customer focused verticals to solve for user solutions: Knowledge & Insight, News Alerts & Data, and Risk & Compliance.
These business units are looking to develop innovative new products that will further serve our customer needs.
Position Statement:
The Product Analyst role is to own the success and quality of products within the RiskCenter Third Party portfolio. It requires strong collaboration skills to work across the business to ensure that existing products are fully understood and represented professionally and any improvements to existing products and new products are driven by customer demand.
This is a hands-on position that requires strategic vision, excellent communication skills, and talent for managing all the elements in bringing successful products and services to market. The ideal candidate will have a strong appreciation of the technical delivery and proven experience of managing a product portfolio with an enthusiasm and passion for all things digital.
Primary Responsibilities/Accountabilities:
- Work with the Product Manager to design and deliver the RCTP product portfolio in line with the vision and goals of the organization and customer demand, managing multiple projects simultaneously.
- Document and maintain business requirements for new products or enhancements, collaborating with Technology and Design teams throughout the development lifecycle to ensure the design, scope and delivery timescales are following expectations.
- Work with the Client Delivery team and Sales to understand the changing customer landscape and how that should influence the development of our product roadmap, including feedback review. As well as developing an excellent understanding of competitor products and services to provide clear direction to the business on where this presents risks or opportunities.
- Serve as the product and services expert, providing the business with the documentation, tools and training necessary to increase sales and customer satisfaction/retention.
- Carry out a post implementation review of all products, ensuring the value of new functionality and content is assessed and the overall product ROI is measured.
- Monitor performance of all products and raise any issues or concerns with Technology to initiate remedial action.
- Support the Operations Manager in ensuring customer issues and platform bugs are resolved through the management of internal support systems.
Knowledge/Experience:
- Knowledge of RiskCenter Third Party product suite or similar
- Ability to clearly define goals/milestones, with a strong track record of delivery
- Consistently demonstrates sound commercial judgment
- Strong decision making skills with the ability to work through a level of uncertainty
- Experience of positively influencing and implementing change
- Excellent communication, influencing, and collaboration skills
- Strong interpersonal skills - the role will demand interaction with multiple teams
- Excellent organizational skills
- Proven ability to work well within a team environment while accomplishing individual projects
- Experience with project management tools and presentation software highly desired
- College degree strongly preferred
- Language skills preferable but not essential
#LI-Hybrid
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area:
Dow Jones - Transformation Office
Job Category:
General Management
Union Status:
Non-Union / A clear and likely internal candidate
What We Do
When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, and video --including some of the widest-read and most-respected brands, like The Wall Street Journal, Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.
Our products inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. We enlighten and inspire audiences around the globe with authoritative, differentiated and trusted content.
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