Processing Assistant

Position Summary

Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for handling US Assure’s internal, external and electronic mail, providing processing information and handling basic business processing and compliance functions, while providing quality service and elite customer satisfaction. This position is also partially responsible for answering and routing incoming calls on a multi-line phone while greeting and directing visitors/guests to their applicable party.

What will your job entail?

While maintaining productivity and quality standards, provide support services and related follow-up to all service-related departments within the organization to include, but not limited to the following:

• Indexing incoming work items in OnBase for various departments including the Large Commercial Underwriters

• Handling internal/external/electronic mail functions to include prepping, scanning and processing various mail tasks daily

• Cover the shipping/mail area when needed

• Processing compliance related tasks

• Cover Reception area as needed which includes:

• Answer and route incoming calls within established time frame when covering that role

• Serve as first point of contact when greeting visitors/guests

• Supply security badges to visitors and existing employees, when applicable

• Maintain neat and orderly appearance in lobby

•Handle administrative requests from Executive office and provide support to Operations and all other departments, as needed

•Utilize company systems and guidelines to process all transactions while maintaining production and quality standards, to include but not limited to, processing and mail related functions and posting

notices

•Handle processing requests based on learned skill sets and troubleshoot processing related problems

•Work in partnership with stakeholders and US Assure’s corporate vision and mission

•Ensure all problems, processing and inquiries are handled efficiently within established time frames

•Participate in knowledge transfer within team

Skills Required

•Basic knowledge of all mailroom machinery (i.e. letter-opener, postal machines, scanning equipment)

•Basic knowledge of accepted business software to include mainframe systems and Internet

•Solid understanding of customer service principles

•Basic knowledge of multi-line phone system

•Ability to accurately type 35 WPMs

Competencies Required

•Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused.

•Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior.

•Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies knowledge or skill, and takes risks in learning.

•Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.

•Customer Focus - Seeks to understand customers, educates customers, builds collaborative relationships, takes action to meet customer needs and concerns, and sets up customer feedback systems.

•Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills necessary to perform duties.

•Handling Pressure - Maintains focus, maintains relationships, and copes effectively.

•Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and encourages others to take responsibility.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $20.00 - $20.00 per hour.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected] 

 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.